Privacy Officer

Insignia Financial; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Insignia Financial is seeking a Privacy Officer to guide practical privacy practices across customer, marketing, advice and digital initiatives. You will help teams handle customer information responsibly while maintaining trust and navigating privacy risk.

The role requires energy, curiosity and strong relationship-building skills to collaborate with teams across Advice & Customer and the broader business, delivering practical privacy guidance and supporting governance and education initiatives.

Qualifications

• Experience working in privacy, risk, compliance, legal, governance or a related discipline.
• Knowledge of privacy legislation and privacy risk management principles.
• Strong stakeholder engagement and influencing skills.
• The ability to balance regulatory obligations with commercial outcomes.
• Experience working with customer data, marketing practices, digital channels or customer communications.
• Excellent communication skills and the ability to translate complex requirements into practical advice.
• A collaborative mindset and a passion for helping people navigate challenges.
• Experience within financial services will be highly regarded.

Responsibilities

• Provide practical privacy advice across business operations, customer engagement, marketing, communications, advice, digital, and technology initiatives.
• Partner with stakeholders early in the lifecycle of projects, campaigns and business changes to identify privacy risks and opportunities.
• Support privacy awareness, education and capability uplift across the business.
• Embed privacy-by-design principles across business and technology initiatives.
• Support privacy assessments and provide advice on data use, customer information handling, consent management, third‑party arrangements, access controls, information sharing and data flows.
• Support privacy incident and breach management, including triage, investigation support, remediation and notifications.
• Contribute to privacy governance, frameworks, standards and continuous improvement activities.
• Monitor privacy controls, identify trends and emerging risks, and contribute to risk reporting and remediation activities.

Skills

Privacy

Risk management

Stakeholder engagement

Compliance

Communication skills

Job description

• Help protect customer privacy and build trust by embedding practical privacy practices across business, technology and customer-facing activities
• Join a collaborative and passionate team that genuinely enjoys what they do
• Play a dedicated role supporting the Advice & Customer Business Unit, while contributing to privacy capability, controls and culture across the Group

• Help protect customer privacy and build trust by embedding practical privacy practices across business, technology and customer-facing activities
• Join a collaborative and passionate team that genuinely enjoys what they do
• Play a dedicated role supporting the Advice & Customer Business Unit, while contributing to privacy capability, controls and culture across the Group

The opportunity to join our team

We have an exciting opportunity for a Privacy Officer to join our team. Working across customer, marketing, advice and digital initiatives, you'll provide practical guidance that helps teams handle customer information responsibly while maintaining trust.

We're looking for someone with energy, curiosity and strong relationship-building skills. You'll work closely with teams across Advice & Customer and the broader business, helping them navigate privacy considerations and find practical ways to deliver great customer outcomes while managing privacy risk.

You’ll join a small, experienced Privacy team that genuinely enjoys what they do and cares about helping the business get things right. If you're someone who loves building relationships, navigating complexity and helping businesses make smart decisions while protecting customer information, we'd love to hear from you.

Key Responsibilities Include

• Provide practical privacy advice across business operations, customer engagement, marketing, communications, advice, digital, and technology initiatives
• Partner with stakeholders early in the lifecycle of projects, campaigns and business changes to identify privacy risks and opportunities
• Support privacy awareness, education and capability uplift across the business
• Embed privacy-by-design principles across business and technology initiatives
• Support privacy assessments and provide advice on data use, customer information handling, consent management, third‑party arrangements, access controls, information sharing and data flows
• Support privacy incident and breach management, including triage, investigation support, remediation and notifications
• Contribute to privacy governance, frameworks, standards and continuous improvement activities
• Monitor privacy controls, identify trends and emerging risks, and contribute to risk reporting and remediation activities

What You Bring To This Role

• Experience working in privacy, risk, compliance, legal, governance or a related discipline
• Knowledge of privacy legislation and privacy risk management principles
• Strong stakeholder engagement and influencing skills
• The ability to balance regulatory obligations with commercial outcomes
• Experience working with customer data, marketing practices, digital channels or customer communications
• Excellent communication skills and the ability to translate complex requirements into practical advice
• A collaborative mindset and a passion for helping people navigate challenges
• Experience within financial services will be highly regarded

Find the better way

What gets us excited about working here? Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives.

If this sounds like your kind of career, you sound like our kind of person. With us, you’ll do work that builds your technical know‑how and challenges our entire industry to move forward. Along the way, you’ll be free to explore new ideas and technology, solve problems in a team, and independently to get great things done. Around here, we like to call it “putting our fingerprints on the future”.

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.