Overview
The Production Manager (PM) manages the end-to-end production of low and medium-level spending and standard projects. You will work within your team and other relevant departments on the delivery of client production activities with the highest compliance and quality standards. You will have accountability for the accuracy, quality, timeliness, and profitability of multiple campaigns and projects by managing the briefing, scheduling, and delivery process on behalf of the client. You will help drive the effectiveness of our internal delivery processes and, by doing so, maintain client profitability.
Key responsibilities
- Strategic Thinking
Create a collaborative environment and stimulate discussion on upcoming projects and requirements in the production space. Demonstrate knowledge as a subject matter expert and field questions to find solutions.
- Process Focus
Pro-actively propose continuous improvement initiatives to your line manager or wider team, and provide advice on strategic campaigns.
CommunicateVisibility: Proactively provide visibility on day-to-day topics to your line manager and wider team to find synergies and opportunities for collaboration and harmonisation. Tailor messages to the audience to obtain feedback and outputs you require.
- Campaign Management
Be comfortable managing low to medium complexity briefs and questioning briefs to ensure effective delivery. Provide regular campaign updates and proactively communicate next steps to the SPM or TL in advance. Produce clear campaign plans and manage client expectations confidently throughout delivery. Ensure activity reports are accurate and deliver value based on client reporting requirements. Provide adequate support to the Client Services team when required, including thorough spec completion and following required ways of working.
- Analytical Skills: Data Quality, Reporting and Insights
Understand the importance of data quality and follow compliance processes to ensure data accuracy. Present monthly reviews of savings and projects delivered, highlighting achievements, challenges and progress against KPIs. Understand why savings are up/down and proactively work with key stakeholders to improve performance and ensure data accuracy and completeness.
Negotiations Management
Manage team and supplier conversations to find mutually beneficial outcomes in terms of savings, value engineering, quality, etc.
Skills, knowledge, experience, and exposure
- The Production Manager will likely have 2-3 years of print/POS displays production management experience. Relevant project management and supplier liaison experience will also be considered positively.
- Industry background or education will be strongly positive.
- Fluency both written and spoken in English is mandatory.
The mindset to navigate the role
Managing production projects requires:
- Clear and effective communication skills at all levels in the hierarchy
- A solution-orientated and resolution mindset, where problems are starting points for solutions
- A problem-solving mindset to navigate different challenges and scenarios
- A technology-oriented mindset, as you will use different technologies in your daily job
- Attention to detail is critical in the Production Manager role
- Good mediation skills as you will act as a link between Indicia Worldwide and the suppliers
Softer skills
Production Managers work in a very fast, changing and ambiguous environment. For the PM to succeed, we expect:
- A positive “can-do” attitude at all times
- A high level of energy and the ability to stay serene and collaborative under pressure
- A curious mind and desire for continuous improvement
- Accountability and the ability to manage workload and seek team support
- Collaborative spirit: use we, not me
- Good communication with internal and external teams
- Exceptional prioritisation skills
- Strong ability to work under pressure and meet deadlines
Role Requirements
- The PM could be required to be present on client site, or Indicia Worldwide office in Sydney, a minimum of 3 days per week based on client requirements.
- Travel to conferences or client events might be required on occasion.
- Contracted hours are 9:00am–5:30pm, Monday–Friday; some project-based work may require outside-hours work with time recovered later.
Equal Opportunity
We are an equal opportunities employer and will make reasonable adjustments to accommodate the needs of all candidates. If you have any needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.