Principal Service Designer

Victorian Department of Families, Fairness & Housing; City of Melbourne; On-site; AUD 125,000 - 150,000; Full time

Job summary

A government department in Victoria is seeking a Principal Service Designer to enhance services and digital initiatives. The role requires expertise in human-centred design, user research, and journey mapping, alongside collaboration with business analysts. Candidates must be Australian citizens or hold valid work permits, and pre-employment screening will be conducted.

Qualifications

• Applicants must have a human-centred design background.
• Experience in user research and journey mapping is required.
• Ability to facilitate co-design workshops is essential.

Responsibilities

• Lead service and experience design activities.
• Facilitate co-design and ideation workshops.
• Partner with business analysts on initiatives.

Job description

THE ROLE

The Principal Service Designer brings a human-centred design lens to the development of services and digital initiatives across DFFH. This role complements the work of Business Analysts and Strategic Advisors by ensuring that projects are not only technically sound but also effective, inclusive, and sustainable. It also plays a key role in shaping governance around emerging technologies, including AI, ensuring their adoption is safe, ethical, and aligned with whole-of-government policy.

Accountabilities Include

• Lead service and experience design activities, including user research and journey mapping.
• Facilitate co-design and ideation workshops with staff, stakeholders, and clients.
• Partner with business analysts and business partners to shape initiatives based on user needs and desired outcomes.

How To Apply

Please open the position description to read more. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.