Principal Inspector

NSW Fair Trading; Sydney, City of Parramatta; On-site; AUD 120,000 - 147,000; Full time

Job summary

NSW Fair Trading is seeking a Principal Inspector for the Office of the Rental Commissioner in Sydney and Parramatta. Grade: Clerk Grade 9/10 with a base salary of $133,348 to $146,945 plus super, to lead compliance and enforcement in tenancy law.

You will head a team of compliance officers, develop risk-based programs, prepare enforcement actions, and engage with tenants and stakeholders to strengthen the rental market under the Residential Tenancies Act.

Qualifications

• Experience in Government Investigations
• Ability to lead teams in operational/compliance environments
• Strong coordination of logistics across compliance areas
• Exceptional interpersonal skills for stakeholder management
• Commitment to ongoing professional development and training

Responsibilities

• Develop and coordinate compliance and enforcement programs using a risk-based regulatory approach.
• Provide specialist compliance advice and assist in creating information materials.
• Prepare evidence and issue enforcement action for tenancy or related breaches.
• Investigate tenant complaints about unsafe conditions, evictions, or maintenance.
• Maintain detailed records of inspections, breaches, and actions.
• Coordinate intelligence and data to inform operations.
• Prepare reports/presentations on operations, outcomes and trends for executives.
• Contribute to end-to-end regulatory responses with multi-disciplinary teams.
• Engage in community outreach, workshops and public forums; mentor staff.

Skills

Team leadership

Regulatory compliance

Investigations

Stakeholder management

Risk assessment

Job description

Principal Inspector - Office of the Rental Commissioner Grade: Clerk Grade 9/10 ($133,348 - $146,945 + super) Duration: Ongoing full-time Location: Sydney (McKell) and or Paramatta– Requirement for 2-3 days in either office NSW Fair Trading, Office of the Rental Commissioner

About the team

Are you passionate about creating a fair, quality and affordable rental market in NSW? Do you have experience leading teams and driving compliance in complex environments? If so, we have an exciting opportunity for you! NSW Fair Trading is seeking an experienced principal inspector in the NSW Rental Taskforce. This role provides a unique opportunity to lead key compliance and enforcement operations to strengthen the rental market and ensure compliance under the Residential Tenancies Act and other relevant legislation administered by NSW Fair Trading. You will lead a team of compliance officers to target high risk breaches of tenancy law and improve confidence in the rental sector in NSW.

About you

Responsibilities

• Develop and coordinate compliance and enforcement programs using a risk based regulatory approach
• Providing specialist compliance advice and assistance in developing information and education materials
• Prepare evidence and issue enforcement action for breaches of tenancy or related laws.
• Investigate complaints from tenants regarding unsafe conditions, unlawful evictions, poor maintenance and other breaches under the law.
• Maintain detailed records of inspections, compliance breaches, and enforcement actions and outcomes.
• Coordinate, collect and use intelligence and data to inform operations.
• Prepare reports and presentations on tactical operations, outcomes and trends for executives and key stakeholders
• Contribute to an end-to-end regulatory response working with multi-disciplinary teams for shared goals and outcomes
• Participate in community outreach programs, workshops, and public forums to inform stakeholders about rental property regulations and work underway.
• Coach and mentor a team of compliance officers to support a high preforming team

Requirements

• Experience in Government Investigations or willingness to complete required training
• Experience in leading teams in operational and compliance environments
• Have a strong ability to coordinate logistics across multiple areas of compliance.
• Demonstrate exceptional interpersonal skills to successfully partner with and manage internal stakeholder relationships.
• Engage in continuous professional development and training to stay updated on the latest compliance standards and inspection techniques.

Salary Grade 9/10, with the base salary for this role starting at 133,348 base plus superannuation.

For enquiries relating to recruitment please contact Jessica Love via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months.

The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday 1st October 2026 (11:59am)

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