Principal Customer Solutions Engineer

Rocket Software; City of Melbourne; On-site; AUD 100,000 - 130,000; Full time

Job summary

Rocket Software is looking for a highly skilled Customer Solutions Engineer to provide technical support and leadership in the delivery of technology solutions that drive digital transformation for our customers in Melbourne, Australia.

The successful candidate will have extensive experience in mainframe modernization projects and will contribute to complex project scopes while leading a team. The role demands excellent technical skills, communication abilities, and a proactive mindset.

Qualifications

• 5-7 years of relevant technical experience.
• Experience in complex IT project implementations, customizations, and maintenance.
• Familiarity with agile engineering practices like Test Automation and Continuous Integration.

Responsibilities

• Provide services to customers and work on complex project scopes.
• Lead a team and communicate project status and risks to stakeholders.
• Conduct external and internal technical presentations/trainings.

Skills

Excellent communication / customer service skills

Proactive and able to work under pressure

Analytical mindset

Organized and methodical

Fluent in written and verbal English

Education

Bachelor's degree in Computer Science or related field

Tools

IBM Enterprise COBOL

IBM CICS

IBM DB2/UDB

AWS

Docker / Kubernetes

Job description

Job Description Summary

The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation

Responsibilities

• Provide services to customers (75%)
• Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
• Contributes to design for specific deliverables and assists in the deployment Rocket products
• Contribute to implement new solutions under the direction of Delivery Architects
• Create proof of concept / proof of value technology analysis and pilots.
• Conduct external and internal technical presentations/trainings to peer groups.
• Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
• Applies own subject matter knowledge to solve a variety of common technical issues.
• Exercises independent judgment within defined practices and procedures to determine appropriate action
• Participates as part of a team and maintains good relationships with team members and customers.

Team Leadership (25%)

• Ultimately accountable for Technical solution implementation for project.
• Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
• Use technical experience to give customer sound technical advice.
• Responsible for knowing the Architecture, versions, and requirements.
• Responsible for determining appropriate technical resource requirements for project completion. Works with PM to request resources.
• Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
• Determine if change is a product defect or enhancement before communicating to customer.
• Responsible for estimating new requirements of Project and gaining Architect or Manager approval.
• Conducting or assigning code reviews.

Expected Qualification And Soft Skills

• 5-7 years of relevant technical experience
• Excellent communication / customer service skills / confident telephone manner
• Proactive and able to work under pressure
• Experience in complex IT project implementations, customizations and or maintenance
• Must have an analytical mind set to analyse test result and facilitate defect resolution
• Organized and methodical, dealing with numerous tasks.
• Fluent in written and verbal English.

Requested Technical Skills

• Technical skills to include two or more of the following:
• IBM Enterprise COBOL or PLI programming experience
• System level experience of IBM CICS; IMS and JCL
• Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
• Windows operating system
• Linux/UNIX operating system
• Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Desired Project Experience

• A practical experience of mainframe application modernization project is highly desirable. For example:
• Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
• Experience with COBOL modernization and porting application code across platforms.
• Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
• Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
• Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
• Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools

Other Preferred Skills

• Bachelor's degree in Computer Science or related field
• Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
• Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
• Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
• Proficient in another EU language

Equal Opportunity Employer

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail]. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.