Principal Consultant - Agile Scale

Atlassian; Australia; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

Atlassian Advisory Services invites an experienced Principal Consultant - Agile Scale with an Enterprise Strategy focus and strong AI expertise to join as an individual contributor. You will engage with large strategic enterprise clients, guide agile adoption, and deliver high-impact Atlassian solutions across global teams.

You will lead complex engagements, spearhead strategic initiatives, and collaborate with internal and external stakeholders to maximize value from Atlassian investments.

Qualifications

• 8-12 years of experience within SaaS companies.
• 8+ years of experience in customer-facing roles engaging with senior stakeholders.
• Expertise in Enterprise Agility and Agile adoption strategies.
• Experience planning and rolling out large-scale enterprise planning tools (Jira, Azure DevOps, Rally).
• Experience developing tailored enablement programs with relevant certifications.
• Proven ability to influence senior management internally and with clients.
• Familiarity with AI and generative content using LLMs.

Responsibilities

• Collaborate with peers to align on strategic outcomes delivering exceptional service.
• Partner with customers to solve business challenges using Atlassian products and solutions.
• Identify opportunities for service and product expansion within a client.
• Cultivate industry and solution expertise, staying updated on best practices.
• Lead complex engagements using a System of Work approach across multiple Atlassian solution areas.
• Drive global internal initiatives affecting Advisory Services and partner organizations.
• Delegate to Solution Consultants while owning client outcomes.
• Develop technical content and tailored enablement to boost customer success.

Skills

SaaS experience

Customer-facing leadership

Enterprise Agile adoption

Large language models

AI expertise

Jira / Azure DevOps / Rally

Executive stakeholder engagement

Tools

Jira

Azure DevOps

Rally

Job description

Overview

Working at Atlassian Atlassian s can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassian s have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian , you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Principal Consultant - Agile Scale, with an Enterprise Strategy and Planning focus, and strong AI expertise, to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Principal Consultant / Enterprise Architectsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients that have purchased Advisory Services from Atlassian . Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client's organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas
• Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian
• Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes
• Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team's ability to drive customer success and meaningful outcomes
• Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers

Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Qualifications

At Atlassian , we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range. This role may also be eligible for benefits, bonuses, commissions, and equity.

Your background:

• 8-12 years of experience within SaaS companies
• 8+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in Enterprise Agility, including Direct experience contributing and developing enterprise-wide Agile adoption strategies, providing solutions to customer business challenges, while having in-depth knowledge of client organizational objectives
• Hands-on experience planning and executing the rollout of large-scale enterprise planning tools (e.g., Jira, Azure DevOps, Rally), customizing solutions to integrate with client systems while ensuring alignment to client organizational objectives
• Experience in developing tailored enablement programs, leveraging relevant certifications to empower client teams with Agile expertise, and fostering a culture of continuous improvement
• Proven track record for building relationships and influence with senior management, both with clients as well as internally
• Demonstrated expertise in Artificial Intelligence, including Familiarity with Atlassian 's Rovo platform, and ways in which Agents are implemented and deployed
• Background in large language models (LLMs) for generative content, prompt engineering, and chat-med