Principal Enterprise Architect

Atlassian Corp.; Sydney; Hybrid; AUD 180,000 - 300,000; Full time

Benefits offered by this job

Health & wellbeing resources

Paid volunteer days

Job summary

Atlassian is seeking a Principal Enterprise Architect with an Enterprise Strategy and Planning focus and strong AI expertise to join our Advisory Services Delivery team as an individual contributor. You will deliver strategic architectural guidance across large enterprise customers, aligning product capabilities with business outcomes.

You will partner with customers to solve complex challenges using Jira, Azure DevOps, and Rally, while developing scalable enablement and ensuring executive

Qualifications

• 8-12 years of experience within SaaS companies.
• 8+ years of experience in customer-facing roles with executive stakeholders.
• Demonstrated expertise in Enterprise Agility and enterprise-wide adoption strategies.
• Hands-on experience rolling out large-scale enterprise planning tools (Jira, Azure DevOps, Rally).
• Experience developing tailored enablement programs and relevant certifications.
• Proven track record building relationships with senior management.
• Demonstrated expertise in Artificial Intelligence, including LLMs and generative content.
• Experience with Atlassian's System of Work and delivering scalable guidance.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes delivering exceptional service to customers.
• Partner with customers to solve business challenges using Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within client organizations.
• Cultivate industry and solution expertise, staying current with best practices for diverse teams.
• Lead complex customer engagements using a System of Work approach across multiple Atlassian solutions.
• Drive global internal initiatives influencing Advisory Services and partner organizations.
• Delegate effectively to Solution Consultants while owning client outcomes.
• Develop innovative technical content and tailored enablement to boost team capabilities.
• Engage across Atlassian to deepen engagement, advocacy, and innovation for enterprise customers.
• Travel up to 30% domestically and internationally for internal and client-facing events.

Skills

Enterprise Agility

AI expertise

Atlassian products

Customer-facing

Executive stakeholder engagement

System of Work

Two+ Atlassian solution areas

English fluent

LLMs & Generative AI

Rovo/Agentic AI

Tools

Jira

Azure DevOps

Rally

Rovo platform

Agentic AI

Job description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organisations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Principal Enterprise Architect with an Enterprise Strategy and Planning focus, and strong AI expertise, to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. Atlassian Principal Enterprise Architectsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realisation for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

Identify and promote opportunities for service and product expansion within a client’s organization

Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

Lead complex customer engagements using a System of Work approach, drawing upon your expertise in two or more Atlassian solution areas

Drive global internal initiatives that positively influence our Advisory Services business and partner organizations across Atlassian

Delegate effectively to the Solution Consultants on your team, while maintaining ownership of client outcomes

Develop comprehensive and innovative technical solution content, and provide tailored enablement that enhances our team's ability to drive customer success and meaningful outcomes

Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement, advocacy, and innovation for our largest enterprise customers

Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Your background:

8-12 years of experience within SaaS companies

8+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

Demonstrated expertise in Enterprise Agility, including

Direct experience contributing and developing enterprise-wide Agile adoption strategies, providing solutions to customer business challenges, while having in-depth knowledge of client organizational objectives

Hands-on experience planning and executing the rollout of large-scale enterprise planning tools (e.g., Jira, Azure DevOps, Rally), customizing solutions to integrate with client systems while ensuring alignment to client organizational objectives

Experience in developing tailored enablement programs, leveraging relevant certifications to empower client teams with Agile expertise, and fostering a culture of continuous improvement

Proven track record for building relationships and influence with senior management, both with clients as well as internally

Demonstrated expertise in Artificial Intelligence, including

Familiarity with Atlassian’s Rovo platform, and ways in which Agents are implemented and deployed

Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions

Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers, particularly in the Enterprise Strategy and Planning space

Demonstrated expertise in Atlassian's System of Work, including

Mastery in identifying customer business challenges and uncovering key requirements

Extensive experience designing and advising customers at scale on comprehensive solutions that span products, services, practices, and platforms to support better teamwork and collaboration

Experience with Rovo, Agentic AI, MCP, and/or other AI integrations

You're fluent in English, and nice to have a second language relevant to the SEA market.

It’s nice if you are:

Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

Experienced working with large customers in a consulting or technical expert capacity

Atlantian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

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