Principal Business Analyst

NSW Health; Willoughby City Council; Hybrid; AUD 154,000 - 183,000; Full time

Benefits offered by this job

Hybrid flexibility

Salary from $153,559 to $182,954 AUD +

12% Super + 17.5% annual leave loading

Job summary

eHealth NSW, the digital centre of excellence for NSW Health, seeks a Principal Business Analyst (Health Manager Level 4) to drive delivery across multiple strategic technology initiatives. The role supports service design, procurement workstreams and governance for secure, reliable infrastructure services.

You will work with senior stakeholders and cross‑functional teams in a hybrid setup, contributing to patient and clinician experiences while ensuring project success and benefits realisation.

Qualifications

• Experience leading business/functional/technical analysis in ICT/enterprise service environments.
• Procurement support, commercial evaluation and business case development experience.
• Strong ability to model processes and map workflows.
• Experience facilitating workshops with senior stakeholders.
• Experience in agile/scrum/product environments.

Responsibilities

• Lead business and functional analysis to translate requirements into outcomes.
• Drive service definition, design activities and operating models.
• Support major procurement and commercial initiatives, including business cases and vendor assessments.
• Facilitate process mapping and workflow analysis to improve efficiency and reduce risk.

Skills

Business analysis

Functional analysis

Technical analysis

Agile/scrum

Job description

Principal Business Analyst (Health Manager Level 4)

Drive delivery that improves patient and clinician experience – with many work-life benefits

• Temporary Full Time Exempt for up to December 2027
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $153,559 up to $182,954 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 12 October 2026

Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

As a Principal Business Analyst of our Cloud and Enterprise Infrastructure Services team, you will be responsible for leading business analysis activities across a range of strategic technology initiatives, working closely with business stakeholders, technical teams, and project delivery partners.

The role provides an opportunity to contribute across the full delivery lifecycle, from business case development and procurement through to service design, implementation, testing, transition and benefits realisation. You will help ensure technology solutions are designed, delivered and governed in a way that supports reliable, secure and customer-focused infrastructure services for NSW Health.

In this role, you will:

• Lead business and functional analysis activities to translate strategic, operational and technical requirements into clear and actionable outcomes.
• Drive service definition and service design activities, helping establish service offerings, operating models, service catalogues, support arrangements and customer experience outcomes.
• Support major procurement and commercial initiatives, including requirements development, market engagement, evaluation criteria, business cases and vendor assessments
• Facilitate business process mapping and process improvement activities, identifying opportunities to streamline services, improve efficiency and reduce operational risk.

View the position description here

About You

We are looking for someone who:

• Is a motivated self-starter with a passion for problem solving
• Brings expertise in business, functional and technical analysis within complex ICT or enterprise service environments.
• Proven experience in procurement support, commercial evaluation and business case development as well as process modelling, workflow analysis and service design.
• Comfortable managing senior stakeholder relationships and facilitating workshops.
• Produces high-quality documentation and executive-level reporting
• Has experience working in an agile/scrum/product environment

Why work at eHealth NSW?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

Learn More About Us

• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.