Principal Business Analyst

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Diverse and inclusive culture

EAP access

Private health insurance discounts

Fitness Passport

Job summary

Darling Downs Health in Toowoomba is seeking a Principal Business Analyst to shape digital health strategies, lead major business analysis initiatives and partner with clinical and executive teams to drive service improvements.

You will guide process improvement, define solutions with stakeholders, and build best‑practice analytics capabilities to support strong decision‑making and meaningful outcomes for communities across the region.

Qualifications

• Extensive experience leading business analysis within large programs or organisations.
• Strong expertise in process improvement, requirements gathering and stakeholder engagement.
• Analytical, problem‑solving and strategic thinking skills.
• Ability to influence and lead change across multidisciplinary teams.

Responsibilities

• Lead business analysis activities that support strategic priorities and organisational change.
• Collaborate with clinical, operational and executive stakeholders to identify needs and define solutions.
• Drive process improvement initiatives to enhance efficiency and service delivery.
• Shape best‑practice BA approaches, tools and frameworks to build capability.

Skills

Strategic thinking

Stakeholder engagement

Process improvement

Healthcare domain knowledge

Job description

Join Darling Downs Health as a Principal Business Analyst in Toowoomba and help shape the future of digital healthcare. In this senior role, you'll lead strategic business analysis initiatives, partner with clinical and executive stakeholders, and drive improvements that enhance services, support better decisions, and create lasting value for communities across the region.

What Your Day Could Look Like

As Principal Business Analyst, you'll play a key role in strengthening digital capability and service improvement across Darling Downs Health. From guiding major business analysis initiatives to partnering with leaders and frontline teams, you'll help deliver solutions that improve how services operate and support better outcomes for our communities.

Every Day, You'll Contribute By

• Leading business analysis activities that support strategic priorities and enable meaningful organisational change.
• Working closely with clinical, operational and executive stakeholders to identify needs, define solutions and achieve shared outcomes.
• Driving process improvement initiatives that enhance efficiency, consistency and service delivery across the health service.
• Shaping best‑practice business analysis approaches, tools and frameworks that build capability and support future innovation.

Let's Talk About You

You're a strategic thinker who enjoys solving complex problems and bringing people together to achieve results. You lead with integrity, communicate with influence and build trusted relationships across diverse stakeholder groups. You'll take pride in turning ideas and challenges into practical solutions that improve services, strengthen decision‑making and support positive outcomes for the community. More than delivering projects, you're motivated by creating lasting impact through collaboration, innovation and continuous improvement.

Here's What Will Help You Thrive In This Role

• Extensive experience leading business analysis activities within large, complex programs or organisations.
• Strong expertise in business process improvement, requirements gathering and stakeholder engagement.
• Highly developed analytical, problem‑solving and strategic thinking skills.
• Proven ability to influence, collaborate and lead positive change across multidisciplinary teams.

You’ll stand out from the crowd if you have experience within a healthcare environment and/or recognised business analysis qualifications or professional accreditation.

Above all, you’ll bring the values we live by at Darling Downs Health: Compassion, Integrity, Dignity, Innovation and Courage.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It’s complex, challenging work that makes a real difference – and the career possibilities are endless.

Whether you’re a doctor, nurse, allied health professional, facilities team member, or administrator, you’ll see your impact firsthand. Here, you’ll find opportunities that simply don’t exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you’re ready to make a meaningful impact and grow your career in a place that values people and purpose, we’d love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:

www.health.qld.gov.au/darlingdowns

Work with Us | Toowoomba

Occupational group

IT & Telecommunications