Principal Business Analyst

Darling Downs Hospital & Health Service; Toowoomba Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

Darling Downs Hospital & Health Service – Toowoomba QLD is seeking a Principal Business Analyst to strengthen digital capability and service improvement across the health service. You will guide major business analysis initiatives and partner with leaders and frontline teams to deliver practical solutions that improve services for communities.

You will lead analysis activities, collaborate with clinical, operational and executive stakeholders to identify needs, define solutions and drive process

Qualifications

• Extensive experience leading business analysis activities in large programs.
• Expertise in process improvement, requirements gathering, and stakeholder engagement.
• Strong analytical, problem-solving, and strategic thinking skills.

Responsibilities

• Lead business analysis activities supporting strategic priorities and organizational change.
• Collaborate with clinical, operational and executive stakeholders to identify needs and define solutions.
• Drive process improvement to enhance efficiency and service delivery.
• Shaping best-practice BA approaches, tools and frameworks.

Skills

Stakeholder engagement

Business process improvement

Requirements gathering

Analytical thinking

Education

Business analysis qualifications

Professional accreditation

Job description

Darling Downs Hospital & Health Service – Toowoomba QLD

AsPrincipal Business Analyst, you'll play a key role in strengthening digital capability and service improvement across Darling Downs Health. From guiding major business analysis initiatives to partnering with leaders and frontline teams, you'll help deliver solutions that improve how services operate and support better outcomes for our communities.

Every day, you'll contribute by:

• Leading business analysis activities that support strategic priorities and enable meaningful organisational change.
• Working closely with clinical, operational and executive stakeholders to identify needs, define solutions and achieve shared outcomes.
• Driving process improvement initiatives that enhance efficiency, consistency and service delivery across the health service.
• Shaping best-practice business analysis approaches, tools and frameworks that build capability and support future innovation.

Let's Talk About You

You're a strategic thinker who enjoys solving complex problems and bringing people together to achieve results. You lead with integrity, communicate with influence and build trusted relationships across diverse stakeholder groups. You'll take pride in turning ideas and challenges into practical solutions that improve services, strengthen decision-making and support positive outcomes for the community. More than delivering projects, you're motivated by creating lasting impact through collaboration, innovation and continuous improvement.

Here's what will help you thrive in this role:

• Extensive experience leading business analysis activities within large, complex programs or organisations.
• Strong expertise in business process improvement, requirements gathering and stakeholder engagement.
• Highly developed analytical, problem-solving and strategic thinking skills.
• Proven ability to influence, collaborate and lead positive change across multidisciplinary teams.

You'll stand out from the crowd if you have experience within a healthcare environment and/or recognised business analysis qualifications or professional accreditation.

Above all, you'll bring the values we live by at Darling Downs Health: Compassion, Integrity, Dignity, Innovation and Courage.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region,fromTaroom in the north to Texas in thesouth,our purpose is to ensure accessible and sustainable care.It'scomplex, challenging work that makes a real difference – and the career possibilities are endless.

Whetheryou'rea doctor, nurse, allied health professional, facilities team member,or administrator,you'llsee your impact firsthand.Here,you'llfind opportunities that simplydon'texist elsewhere: the chance to lead initiatives, develop specialties, andembraceresponsibilities that would take years toaccessin larger health services.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:

www.health.qld.gov.au/darlingdowns

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