Pricing & Systems Analyst

TPG Telecom; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid work from home and the

Free mobile plan

Free NBN plan (high-speed)

Additional leave each year

Learning Hub access

Corporate partner discounts

Job summary

TPG Telecom is seeking a Pricing and Systems Analyst to join the Business Configuration team. You will manage configuration of key billing and customer care systems to support pricing, billing, credit, collections and communication strategies.

The role interacts with functional/technical leads and vendors to ensure timely, within-budget changes and positive customer experiences. You’ll bring 3+ years of telecom experience, strong controls, and deep knowledge of Siebel, BRM, Matrixx and related

Qualifications

• 3+ years commercial business experience within telecommunications or a technology-driven industry.
• Appreciation of internal controls needed in a production environment.
• Advanced knowledge of customer management and Retail billing systems.
• Understanding of business applications, interfaces and integrated operational environments.

Responsibilities

• Manage workflow, ensuring deadlines are met and priorities progressed according to predefined targets.
• Provide advice to the business on end-to-end billing systems ability to support new products and services at a concept stage.
• Liaise with internal departments to facilitate use of existing system functionality to meet new product pricing and call record rating requirements.
• Liaise with IT, and external vendors in relation to system and product configurations.
• Develop and maintain relationships with and across functional areas within VHA that contribute to product and services development.
• Manage technical product and system development related activities and ensure that business needs are defined and addressed fully and consistently, and that products are delivered speedily to market, utilising current technologies, making effective use of resources across the business.

Skills

Billing systems knowledge

Time management

Prioritisation

Stakeholder liaison

Internal controls

Education

Tertiary qualification

Tools

Oracle Siebel

Oracle BRM

Matrixx

CSG Interconnect

Salesforce CPQ

Job description

The Pricing and Systems Analyst is a part of the Business Configuration team that is responsible for the management of the configuration of all key billing and customer care systems such that system configuration supports the business for pricing, billing, credit, collection and communication strategies. The role sits within a team of functional and technical leads as well as outsourced providers to ensure that changes are approved, appropriately designed, tested and performed within time and budget constraints, resulting in positive customer experience and meeting business and operational SLAs.

This position is required to possess an in-depth knowledge of billing, rating and customer care systems.

You’ll make impact by:

• Manage workflow, ensuring deadlines are met and priorities progressed according to predefined targets.
• Provide advice to the business on end-to-end billing systems ability to support new products and services at a concept stage.
• Liaise with internal departments to facilitate use of existing system functionality to meet new product pricing and call record rating requirements.
• Liaise with IT, and external vendors in relation to system and product configurations.
• Develop and maintain relationships with and across functional areas within VHA that contribute to product and services development.
• Manage technical product and system development related activities and ensure that business needs are defined and addressed fully and consistently, and that products are delivered speedily to market, utilising current technologies, making effective use of resources across the business.
  

Analysis and Configuration of Product Pricing and Rating tables

• Determining system table configuration capabilities to support product pricing, call record rating and other system requirements.
• Ensure timely and accurate update of product pricing and rating tables in accordance with product development/marketing requirements.
• Ensure correct authorization is provided for all table update requests.
• Ensure integrity of the billing systems through strict audit control checks on all configuration updates and modifications.
• Ensure documentation is created and maintained on all relevant table processes.
  

What you’ll bring:

• 3+ years commercial business experience within telecommunications or a technology-driven industry.
• Appreciation of internal controls needed in a production environment.
• Advanced knowledge of customer management and Retail billing systems.
• Understanding of business applications, interfaces and integrated operational environments.
• Well-developed time management skills and ability to prioritise workload.
• Well-developed configuration experience with the following systems:
  - Oracle Siebel
  -Oracle BRM
  - Matrixx
  -CSG Interconnect
  -Salesforce CPQ
  

Ideally, you will also have:

• Tertiary qualification in related discipline highly desirable
• Experience with enterprise class computer systems.
• Telecommunications experience.
  Technical and operational knowledge of Intercarrier, retail billing, rating, customer care, analytics, and product catalogue systems with the following systems is highly desirable:
  - Comviva MBAS, Comviva VMS, SAS RTDM, Nokia Mediation
  

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - additional leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.