Premium Client Manager - AU

Pepperstone; Melbourne; Hybrid; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary structure including a company bonus scheme

Flexible and hybrid working

Ongoing personal development opportunities

Parenting leave provisions

Regular events and celebrations

Volunteer days

Office in Melbourne

Job summary

A global fintech firm based in Melbourne seeks a Premium Client Manager to enhance relationships with valuable clients. Key responsibilities include securing premium clients, achieving sales targets, and assisting in events. Ideal candidates have over 3 years' experience in similar roles and excellent relationship-building skills. This position offers a competitive salary, flexible working conditions, and ongoing learning opportunities.

Qualifications

• Minimum 3 years' experience in a similar role, ideally in a phone sales environment.
• Proactive attitude and client-first mindset.
• Ability to travel throughout Australia and possibly overseas.
• Proactive, client-first mindset.
• Strong relationship-building and negotiation skills; customer service oriented.
• Excellent written and verbal communication for negotiation.
• Strong decision making and critical thinking.
• Quick learner with ability to coach others.
• Proficient numerical ability.
• Willingness to travel domestically and overseas as needed.
• Aligned with Pepperstone values.
• Committed to ongoing learning.

Responsibilities

• Developing relationships with Premium Client Group.
• Achieving sales targets.
• Assisting in planning client events.
• Achieve sales targets and grow premium client trading volumes.
• Organise premium events and face-to-face meetings to nurture relationships.
• Act as trusted adviser on market and trading-related matters.

Skills

Relationship building

Customer service

Collaboration

Communication

Decision making

Numerical ability

Travel readiness

Proactive attitude

Stakeholder management

Learning agility

Education

Bachelor's degree in finance, business, or similar

Tools

MetaTrader 4

cTrader

Job description

Pepperstone is a regulated online Forex and CFD trading platform. We are a global fintech with the agility of a startup, and we empower clients to take on the global markets with confidence. We are a diverse, collaborative team focused on progress and delivering value for clients.

The Role

The Premium Client Manager is focused on retaining and growing Pepperstone's most valuable clients, those generating significant revenue and delivering consistent trading volumes. This role builds relationships to promote Pepperstone, provides tailored solutions to help clients overcome trading challenges, promotes educational and functionality solutions, and engages with traders. The goal is to increase the longevity and success of this segment of traders. As our Premium Client Manager - AU, your key responsibilities include, but may not be limited to:

• Developing relationships through various channels with Pepperstone's Premium Client Group to impact their longevity at volume thresholds
• Using industry sources and external channels to build relationships, seek referrals, and increase trading volumes
• Consistently securing and growing premium clients by demonstrating a clear point of difference in experience, market knowledge and personal focus
• Achieving sales targets
• Actively contributing to the premium team and helping others develop
• Being a trusted adviser to premium clients on market and trading-related matters
• Maintaining client interest in trading markets through regular market analysis and trade opportunities
• Assisting in planning and executing client events as required
• Collaborating with internal departments (marketing, operations, risk, development) to gain support for projects
• Organising quarterly premium events including sporting events and conferences
• Meeting clients face to face and attending premium client events to build and nurture relationships

About You

• Minimum 3 years' experience in a similar role, ideally in a phone sales environment
• Experience as an account manager and/or dealing with clients (preferably high net worth)
• Excellent collaboration skills and ability to work as part of a team
• Proactive attitude and client-first mindset
• Excellent relationship building, customer service and influencing skills
• Strong written and verbal communication skills for negotiation and conflict resolution
• Sound decision making and critical thinking
• Ability to acquire new knowledge quickly and coach others
• Proficient numerical ability; comfortable working with numbers
• Ability to manage and collaborate with internal and external stakeholders
• Ability to travel throughout Australia (and overseas ad hoc) as required
• Alignment with Pepperstone values
• Willingness for ongoing learning and development

Preferred but not essential

• Understanding of financial markets, investments, and trading strategies
• Experience with MetaTrader 4 and cTrader
• Bachelor's degree in finance, business, or similar (highly regarded)

Why you will enjoy working with us

• Competitive salary structure including a company bonus scheme
• Collaborative and friendly culture
• Flexible and hybrid working
• Remote working option up to 6 weeks per year
• Ongoing personal development and learning opportunities
• Parental leave provisions
• Volunteer days and Workplace Giving Program
• Regular events and celebrations
• Modern office in Melbourne with amenities

Pepperstone is an equal opportunity employer. We are committed to building a diverse workplace and strongly encourage applications from any background.

We are a 2025 Circle Back Initiative Employer — we respond to every applicant.

We will be reviewing applications as they come through. If this opportunity excites you, please apply as soon as possible.

Note to external agencies: We prefer to engage directly with applicants.