Prehospital Solution Support Consultant (amPHI)

Dedalus; Queensland; On-site; AUD 85,000 - 100,000; Full time

Job summary

A healthcare technology company in Queensland is seeking a Prehospital Solution Support Consultant to join their Clinical Support Team. This role involves task management, incident triage, and problem identification to ensure seamless patient care from emergency scenarios to hospital handover. The ideal candidate should have over 5 years of experience in supporting clinical applications and excellent communication skills.

Qualifications

• 5+ years’ experience supporting clinical applications focused on paramedical or emergency care solutions.
• Experience providing functional/technical support for healthcare IT systems.
• Highly proficient in written and verbal communications.

Responsibilities

• Provide superior task management incorporating incident triage, analysis, and resolution.
• Develop and maintain strong working relationships with customers.
• Provide expert advice regarding clinical information management solutions.
• Support clients in delivering seamless patient care from emergency to hospital handover.

Skills

Task management

Incident triage

Problem identification

Client relations

Communication skills

Job description

Prehospital Solution Support Consultant (amPHI)

Dedalus Brisbane City, Queensland, Australia

About the Role

Join our Clinical Support Team in QLD to help healthcare become safer, better, and more reliable. You will perform task management, incident triage, problem identification, and client relations to support seamless patient care from emergency scenarios to hospital handover.

Responsibilities

• Provide superior task management incorporating incident triage, analysis, and resolution. Problem/defect identification and categorisation with logical and lateral thinking.
• Develop and maintain a strong working relationship with customers, fostering collaboration and facilitating growth.
• Provide expert advice internally and externally regarding Dedalus clinical information management solutions to promote best practice outcomes.
• Support clients in delivering seamless patient care from emergency episode to hospital handover.

Essential Requirements

• 5+ years’ experience supporting clinical applications with a focus on paramedical or emergency care solutions in the health sector (e.g., nursing).
• Providing functional and/or technical support for healthcare IT systems.
• Highly proficient in written and verbal communications.

Desirable Requirements

• Knowledge of SQL and ability to execute scripts.
• Understanding of ITIL processes.
• Knowledge of healthcare workflow & HL7 standards.

Application Closing Date

22nd November 2025