Precinct Meeting and Events Floor Manager Full Time

Panthers Group; Penrith; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Free onsite parking

Wellbeing leave

Staff social events

Job summary

Panthers Penrith Leagues Club seeks an experienced, hands-on Leader to head the Precinct Meetings & Events Floor at the Panthers Events Centre Precinct and WSCC. You will drive on-floor leadership, ensuring seamless event delivery and exceptional guest experiences.

You will supervise two years of supervisory experience, lead a skilled team, coordinate setup and breakdown, and ensure highest standards of service, safety and presentation across all events.

Qualifications

• Minimum two years’ supervisory experience in events or functions venue.
• Certificate IV in Hospitality Supervision or working towards it.
• Current RSA and RCG certifications.
• Ability to stand for extended periods and assist with bump-in/out.
• Excellent presentation, grooming and communication skills.

Responsibilities

• Lead the daily delivery of meetings, conferences and events across the precinct.
• Coordinate event set-up, service and pack-down to highest standards.
• Conduct team briefings, assign tasks and provide clear direction.
• Inspire the team to deliver guest-focused service and memorable experiences.
• Oversee food and beverage service delivery and safety compliance.
• Monitor schedules and adapt to changing operational needs.
• Liaise with coordinators, kitchen and other departments for seamless delivery.
• Resolve customer enquiries professionally and promptly.
• Lead by example with a customer-centric approach.

Skills

Supervisory experience

Team leadership

Customer service

Attention to detail

Communication skills

Education

Certificate IV in Hospitality Supervision

Job description

Lead The Team. Elevate The Experience. Deliver Unforgettable Events.

If you're an experienced hands-on leader who enjoys inspiring a team and creating exceptional guest experiences, this is your opportunity to lead from the floor as Panthers Penrith's Precinct Meetings and Events Floor Manager!

The Opportunity

As Precinct Meetings & Events Floor Manager, you will oversee the daily delivery of meetings, conferences and events across the Panthers Events Centre Precinct (ECP) and Western Sydney Conference Centre (WSCC).

Combining strong attention to detail with a passion for hospitality and a collaborative leadership style, you will ensure every event runs seamlessly and leaves a lasting impression on our customers.

As a Precinct Meetings & Events Floor Manager, you will:

• Lead the daily delivery of meetings, conferences and events across the precinct
• Coordinate event set-up, service and pack-down, ensuring every space is presented to the highest standard
• Conduct team briefings, allocate responsibilities and provide clear direction throughout each event
• Inspire the team to create welcoming and memorable experiences through attentive, guest-focused service
• Oversee the professional and efficient delivery of food and beverage service
• Monitor event schedules and respond confidently to changing operational requirements
• Liaise with event coordinators, kitchen teams and other departments to ensure seamless event delivery
• Resolve customer enquiries and concerns promptly and professionally;
• Maintain high standards of cleanliness, presentation, safety and compliance
• Provide hands-on support during service and busy event periods; and
• Lead by example, placing our customers at the heart of everything you do.

About You

You are a confident, hands-on leader with a passion for delivering exceptional events and customer experiences. You also bring:

• A minimum of two years’ supervisory experience within an events or functions venue
• Proven ability to lead, motivate and develop a team
• Exceptional customer service, attention to detail and problem-solving skills
• A collaborative approach and the ability to work effectively across teams
• Outstanding presentation, grooming and communication skills
• The ability to meet the inherent physical requirements of the role, including standing for extended periods and assisting with event bump-in and bump-out
• A Certificate IV in Hospitality Supervision, or be working towards this qualification
• Current RSA and RCG certifications
• Flexibility to work a variety of day and evening shifts, with regular availability from Thursday to Sunday.

As Part Of The Panthers Team, You'll Enjoy

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave and Purchased Annual Leave for eligible PT & FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

About Us

Panthers Penrith Leagues Club sits proudly in the middle of what has become the impressive and expansive Panthers Precinct. Our club boasts 11 restaurants, 6 bars and 12 meeting, event and function rooms and adrenalin activities. Panthers is a not-for-profit organisation, heavily focused on our members, their guests and our community. While Panthers has grown exponentially over the years, our priority has always remained to provide an exceptional customer experience and to become a leading contributor of spirit, support and opportunity within the Penrith community.