Practice Specialist, Quality & Communications

Lifeline Direct; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Lifeline Direct invites applications for a Practice Specialist to join the Quality and Practice Improvement (QPI) Team on a full-time, fixed-term basis. The role supports clinical governance, quality assurance and continuous improvement across Lifeline Direct's Service Delivery operations, with a particular emphasis on communications and collaboration.

We seek a professional with a tertiary qualification in nursing, social work, counselling or psychology, excellent written and verbal

Qualifications

• Tertiary qualification in nursing, social work, counselling, psychology or a related health or mental health discipline.
• Strong understanding of clinical governance, quality assurance and continuous improvement.
• Excellent written and verbal communication skills, with the ability to engage and influence diverse stakeholders.
• Strong relationship-building, collaboration and project coordination skills.
• Experience developing or implementing policies, procedures, practice guidance or improvement initiatives.
• Strong analytical and problem-solving skills, with a proactive and solutions-focused approach.
• Experience conducting clinical audits or coordinating quality improvement activities.

Responsibilities

• Quality Improvement: Coordinate and support Quality Improvement Activities (QIAs), working with stakeholders to implement and evaluate improvements.
• Quality Assurance: Conduct clinical and practice audits, analyse findings and identify opportunities to strengthen service quality and safety.
• Policy and Procedure Development: Develop, review and maintain policies, procedures and practice guidance to support consistent, evidence-based practice.
• Clinical Governance: Support governance frameworks, risk and incident management processes, and alignment with NSQDMHS.
• Communications and Collaboration: Develop clear and engaging communications, coordinate stakeholder consultation and support the effective implementation of quality and practice initiatives.
• Reporting and Monitoring: Contribute to quality and governance reporting, translating findings into meaningful insights and recommendations.

Skills

Communication

Stakeholder engagement

Project coordination

Analytical thinking

Problem solving

Education

Tertiary health/mental health qualification (nursing, social work, counselling or psychology)

Job description

Lifeline Direct invites applications for a Practice Specialist to join the Quality and Practice Improvement (QPI) Team on a full-time, fixed-term basis. The role supports clinical governance, quality assurance and continuous improvement across Lifeline Direct's Service Delivery operations, with a particular emphasis on communications and collaboration.

We seek a professional with a tertiary qualification in nursing, social work, counselling or psychology, excellent written and verbal