Practice Manager

Family Doctor Pty Ltd; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A healthcare practice in Epping is seeking a Practice Manager for immediate start. The ideal candidate will manage daily operations and inspire the team to provide high quality patient care. This full-time role requires prior medical practice management experience and strong leadership skills in a supportive environment.

Benefits

Positive and friendly work environment

Supportive management team

Competitive salary

Qualifications

• Prior experience in medical practice management is essential.
• Excellent interpersonal and communication skills.
• Experience of Practice Accreditation is a plus.

Responsibilities

• Manage day to day operations ensuring effective running of the practice.
• Lead and support the reception team with workflow and patient management.
• Support Management team with reporting and ad hoc tasks.

Skills

Communication

Attention to Detail

People Management

Education

Experience in medical practice management

Occ Health experience

Job description

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The Organisation
Epping Family Doctors, part of the Family Doctor network of GP-owned and operated medical and dental practices, provides high quality health care for our patients. Our dedicated team of highly experienced health professionals offers a wide range of medical and allied health services to the community, with an emphasis on tailoring this care to suit the individual needs of our patients.

The practice, located in Epping, is large, busy, fully accredited and well-equipped.

We offer a positive and friendly work environment, a supportive management team, a competitive salary, and the opportunity to use your experience and skills to make a difference.

The Role
Our new Practice Manager will:

• Manage day to day operations and ensure the successful and effective running of the practice.
• Prioritise communication, efficiency and accountability.
• Inspire the team in providing the highest quality care to the community.
• Enjoy a multitasking day and a diverse working week.
• Harness the potential of this well-established GP clinic and drive future growth.

This will ideally suit an experienced Practice Manager looking for a new opportunity/or an experienced Medical Administrator/2IC looking to take the next step. Based wholly on site, the role is offered on a Permanent Full-Time basis and is available for an immediate start.

Tasks and responsibilities include:

• Manage the reception team workflow, lead and support them to manage patient appointments, greet clients, take re-bookings and payments.
• Appointment scheduling.
• Billing procedures.
• Debt Collections.
• Maintenance and security.
• Privacy and quality controls of patient files and notes.
• Engagement and management of third parties.
• Support Management team with reporting and ad hoc tasks.
• Create and support a harmonious, cheerful and engaging practice environment.
• Ensure all staff, patients and visitors follow Covid-19 health regulations.
• Provide support and assistance to practitioners with:
• Diary changes and client management.
• Manage client waitlists.
• Telehealth appointments and platforms.
• Ensure treatment rooms are full equipped daily.
• Manage all nursing support and workflows.
• Maintaining and ensuring accreditation standards.

Requirements:
The successful applicant will have:

• Prior experience in medical practice management (essential).
• Occ Health experience - highly desirable
• Demonstrated people management skills and experience with recruitment and staff training and development.
• A thorough understanding of financial management of a medical business, including Medicare rebates.
• Excellent interpersonal and communication skills, and strong attention to detail.
• A confident and professional approach to dealing with matters as they arise.
• Experience of Practice Accreditation.
• Ability to identify marketing and promotional ideas to enhance the service provided to patients.
• Knowledge of Best Practice would be advantageous.

To Apply
Please submit your resume and a cover letter addressing the role requirements.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a practice manager? How many years of people management experience do you have? Do you have experience preparing work rosters? What's your expected annual base salary? How much notice are you required to give your current employer?