Practice Development Manager

National Dental Care; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

National Dental Care in Melbourne seeks a Practice Development Manager to oversee a cohort of practices across Melbourne, acting as a trusted business advisor between Practice Managers, Lead Dentists, Support Office and stakeholders.

You will plan and implement business strategies to achieve sales targets, growth, and profitability while developing relationships with dentists and staff across multiple sites. This role requires travel to sites and a proactive, commercially minded leader.

Qualifications

• Background in dental, healthcare, or science with proven success in your field.
• Experience managing or overseeing operations across multiple sites or locations.
• Strong computer literacy and interpersonal/communication skills.

Responsibilities

• Oversee operational management of practices across Melbourne.
• Drive sales, business growth and profitability against budgeted targets.
• Build and maintain relationships with Dentists, Practice Managers and staff.
• Plan and implement business strategies and activities to achieve KPIs.
• Travel between sites to support performance and best practice adoption.

Skills

Relationship management

Financial analysis

Change management

Business development

Leadership

Multi-site operations

MS Office

Education

Bachelor's degree in healthcare / dental / science

Tools

Microsoft Office

Job description

At National Dental Care (NDC), our mission is simple — to Make Australia Smile. Guided by our vision to be the first choice for both dental professionals and patients, we’re passionate about delivering outstanding patient care while creating workplaces where our people feel valued, supported and empowered to succeed.

Established in 2013, NDC has grown to become one of Australia’s largest and most trusted dental service providers, with a nationwide network of 117 modern practices — and growing. Our strength lies in our people, our collaborative culture, and our commitment to continuous improvement and clinical excellence.

Job Description

Your new role

Due to business growth, we are seeking a Practice Development Manager to join our team in Melbourne.As the Practice Development Manager you will be commercially minded and responsible for a cohort of practices located across Melbourne. You will oversee the operational management of these practices and act as a trusted business advisor between Practice Managers, Lead Dentists, Support Office and all relevant internal stakeholders.

You will plan and implement business strategies and activities to achieve sales, business growth and also form key relationships with Dentists, Practice Managers, and other Practice staff.

This is an excellent opportunity to continue to build on your existing relationships, form new ones and work with a leading dental organisation.

What you'll need to succeed

Your role will focus on the formation and achievement of business goals, revenue generation against agreed budgets, productivity and efficiency measures and the overall profitability of the practice. You will also monitor, and measure agreed key performance metrics inclusive of the following:

• relationship management at practice and corporate level
• financial performance and EBITDA against budget
• project and change management initiatives
• implementation of best practice processes
• identify and grow new business opportunities in the practice
• coaching and mentoring practice staff to achieve organic growth

Qualifications

To be considered, you will bring:

• A background in dental, healthcare, or science, with a proven track record of success in your field
• Experience managing or overseeing operations across multiple sites or locations
• Strong computer literacy, including proficiency in Microsoft Office
• The ability to build and maintain strong commercial relationships, demonstrating excellent interpersonal and communication skills
• Experience in team leadership, performance management, and coaching to support professional development
• Strong organisational and time-management skills with the ability to manage competing priorities
• A sound understanding of compliance, governance, and regulatory requirements relevant to the healthcare or dental sector
• Strong computer literacy, including proficiency in Microsoft Office

This role will require you to be on the road visiting sites. The ability to travel, including your own vehicle and a valid driver's licence is essential.

National Dental Care is an equal opportunity employer. We welcome applications from candidates of all backgrounds.

We appreciate the interest of recruitment agencies; however, we are not accepting agency referrals for this role.