Practice Coordinator

RSM Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Wellness programs

Lifestyle benefits

Job summary

RSM Australia is seeking an organised Practice Coordinator to join the Audit & Assurance team in Melbourne. This role provides dedicated support to two Leaders and their teams, handling administration, billing, reporting and tender coordination.

You will manage timesheets, expense claims and CRM records, coordinate events, and help implement new systems. A pro-active, detail-oriented professional with strong MS Office and communication skills is essential.

Qualifications

• Completion of a TAFE or Business College administration course.
• Experience in a similar administrative or professional support role in professional services (accounting or legal).
• Experience supporting tenders, proposals or complex document preparation.
• Experience using CRM systems and maintaining accurate records.
• Strong written and verbal communication skills.
• Excellent attention to detail with high-quality presentation.
• Proactive, self-motivated with ownership mindset.
• Ability to work autonomously and collaboratively in a busy team.

Responsibilities

• Provide day-to-day administrative and operational support to Partners, Leaders and team members.
• Support designated Partners with time, task and priority management.
• Assist with client events, training, conferences and team activities.
• Coordinate conflict checks and company searches.
• Support adoption of new technologies and systems across the team.
• Ensure timesheets, expense claims and transfers are completed timely.
• Process WIP/CRM reports for financial management reporting.
• Manage jobs, timesheets, reporting and WIP transfers.
• Prepare and issue client invoices and maintain billing records.
• Assist with debtor follow-up.
• Maintain client records, files, leads and opportunities in CRM/Dynamics.
• Manage document filing, folders and version control in iManage/ECM.
• Coordinate tenders and proposals with supporting information.
• Format submissions, reports, presentations and client deliverables to standards.

Skills

Time management

Prioritization

Communication

MS Office

CRM systems

Document management

Attention to detail

Proactiveness

Education

TAFE/Business College admin course

Tools

CRM/Dynamics

iManage/ECM

Job description

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are:

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role:

Are you an organised, proactive administration professional who thrives in a fast-paced environment and takes pride in keeping everything running smoothly?

We're looking for an experienced Practice Coordinator to join our Audit & Assurance team in Melbourne, providing dedicated support to two Leaders and their broader teams.

This is a varied role where no two days will look exactly the same. You'll be trusted to manage competing priorities, coordinate important client and team activities, prepare polished documents and presentations, and support everything from billing and reporting through to tenders and proposals.

If you enjoy taking ownership, working with senior stakeholders and being the person a team can rely on, this could be a great next step.

Key Responsibilities:

Team Support & Administration

Provide day-to-day administrative and operational support to Partners, Leaders and team members.

Support designated Partners with time, task and priority management.

Assist with client events, training, conferences and team activities.

Coordinate conflict checks and company searches.

Support the adoption of new technologies and systems across the team.

Operational management and reporting

Work with designated Partner(s)/Director(s) to ensure timesheets, expense claims and time/expense transfers are completed in a timely manner (where applicable).

Conduct administrative processing of WIP/CRM reports as part of financial management reporting (where applicable).

Manage jobs, timesheets, reporting and WIP transfers.

Prepare and issue client invoices and maintain accurate billing records.

Assist with debtor follow-up.

CRM & Document Management

Maintain client records, files, leads and opportunities in CRM/Dynamics.

Manage document filing, folders and version control in iManage/ECM.

Support compliance with internal processes and procedures.

Coordinate tenders and proposals, including collating supporting information.

Format submissions, reports, presentations and client deliverables to RSM standards, ensuring accuracy, consistency and timely completion.

Travel & Expenses

Coordinate travel arrangements as required.

Process Partner and Director expenses and third-party invoices in Workday.

About you:

You're someone who is naturally organised, enjoys being across the detail and can confidently manage multiple priorities without losing sight of deadlines.

Education Requirements:

Completion of TAFE or Business College administration course

Demonstrated Experience & Attributes:

Demonstrated experience in a similar administrative or professional support role, ideally within a professional services environment such as accounting or legal.

Experience supporting tenders, proposals or complex document preparation would be highly regarded.

Experience using CRM systems and maintaining accurate records.

Proven ability to work effectively in a fast-paced, deadline-driven environment and manage competing priorities.

Strong written and verbal communication skills.

Excellent attention to detail, with a commitment to accuracy and high-quality presentation.

A proactive, self-motivated approach, with the confidence to take ownership and follow tasks through to completion.

Ability to work autonomously and collaboratively as part of a busy team.

Intermediate to advanced Microsoft Office skills, particularly Word, PowerPoint, Excel and Outlook.

This is an opportunity to become a valued part of a busy professional services team where your organisation, initiative and attention to detail will make a genuine difference.

You'll have exposure to senior leaders, clients and a broad range of business activities, making this a great opportunity for an experienced administrator looking for a role with variety, responsibility and room to take ownership.

If you're proactive, polished and love bringing organisation to a busy team, we'd love to hear from you.

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.