Portfolio Manager

Jones Lang LaSalle Incorporated; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jones Lang LaSalle in Melbourne seeks an experienced Portfolio Manager to own end-to-end license options, renewals and lifecycle management for a Parcel Locker portfolio in Australia. You will lead landlord relationships, governance and risk mitigation across a dispersed portfolio.

The role requires 3+ years in property services, a current Real Estate License or Certificate of Registration, and strong financial acumen.

Qualifications

• 3+ years in property transactions, portfolio management or commercial property services.
• Current Real Estate License or Certificate of Registration.
• Strong financial acumen including outgoings, budgeting and arrears management.
• Ability to interpret lease terms and ensure compliance across a portfolio.
• High attention to detail with data accuracy, governance and risk mitigation.
• Excellent organizational skills with multiple priorities.
• Clear communication with tenants, landlords and internal teams.

Responsibilities

• Manage end-to-end execution of license options, renewals and critical date management.
• Build and maintain landlord relationships and coordinate issue resolution.
• Oversee portfolio governance, reporting and expenditure alignment with contracts.
• Maintain portfolio records, documentation and systems for governance and audit.
• Collaborate with Out of Home, Property, Paralegal and Lease Administration teams.
• Provide expert advice to clients and internal teams on portfolio management best practices.

Skills

Property transactions

Portfolio management

Stakeholder management

Education

Real Estate License

Certificate of Registration

Property/Real Estate degree (preferred)

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What this opportunity involves

Acting as a trusted advisor within an established national team, you'll support a fast-paced, high-volume Parcel Locker portfolio for an iconic Australian brand. This role is central to delivering property portfolio management excellence, promoting and implementing best practice across a geographically dispersed mix of leased premises. At JLL, we embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. You'll be the single point of accountability for the portfolio, providing end-to-end execution of license options and renewals, lifecycle management, landlord relationship oversight, and portfolio governance. This position demands a highly organized, outcome-focused professional who takes clear ownership of tasks, follows issues through to resolution, and maintains momentum in a complex, deadline-driven environment. Success requires a strong bias for action, the ability to manage competing priorities and inputs from multiple stakeholders, and a disciplined approach to accuracy, controls and delivery across an operationally critical leasehold portfolio. Working collaboratively across the broader Account and Real Estate Management Services (REMs) business, you'll act as a subject-matter expert, strengthening governance, reducing portfolio risk and improving landlord outcomes.

Key Responsibilities include

• Manage end-to-end execution of license options, renewals and critical date management across the Parcel Locker portfolio
• Build and maintain strong landlord relationships, coordinating timely resolution of complaints, disputes, statutory enquiries and operational issues
• Oversee portfolio governance, reporting and expenditure, ensuring accuracy and alignment with contract deliverables
• Maintain accurate portfolio records, documentation and systems in line with governance and audit requirements to reduce risk
• Coordinate seamlessly across key stakeholder groups including the Out of Home Team, Property, Paralegal and Lease Administration functions
• Provide subject matter expert advice to clients and internal teams on property and portfolio management best practices
• Monitor lease compliance obligations and interpret lease terms to support decision-making and mitigate exposure
• Deliver clear, concise communication and reporting to stakeholders, balancing competing priorities in a deadline-driven environment

Sounds like you? This is what we're looking for

• Minimum 3 years' experience in property transactions, portfolio management or commercial property services with a strong track record of delivery
• Current Real Estate License or Certificate of Registration
• Solid experience in commercial or retail property management with demonstrated stakeholder management capability
• Strong financial acumen including outgoings, budgeting, reconciliations and arrears management
• Proven ability to interpret lease terms and manage compliance obligations across a portfolio
• High attention to detail with a focus on data accuracy, governance and risk mitigation
• Exceptional organizational skills with the ability to manage multiple priorities and maintain momentum across complex portfolios
• Clear, concise communication and reporting skills with the ability to engage effectively across tenants, landlords and internal teams
• Tertiary qualification in Property, Real Estate or equivalent discipline (preferred)

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspires the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organization, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognize and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location: On-site -Melbourne, VIC

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

JLL is a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process, you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >.

For further information, visit jll.com.