Pool Systems Specialist | InterContinental Sanctuary Cove Resort

IHG Hotels & Resorts; Sanctuary Cove; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Exclusive Rewards with IHG One Pass

Paid birthday leave

Enhanced parental leave

Proactive health days and flexible工作

Job summary

InterContinental Sanctuary Cove Resort, part of IHG Hotels & Resorts, seeks a qualified Pool Systems Specialist to manage the operation, maintenance and compliance of aquatic facilities. The role covers water quality, plant systems, and preventative maintenance across resort pools and spas, with a Tuesday–Saturday morning roster and safety-first responsibilities.

Ideal candidates hold a Certificate III/IV in Swimming Pool and Spa Service and have proven experience in commercial pool operations.

Qualifications

• Certified pool professional with strong technical expertise in water quality management.
• Experience in commercial or resort pool operations.
• Ability to manage preventative maintenance programs and compliance requirements.
• Attention to detail with safety-first mindset.
• Ability to work independently and in a hands-on team environment.
• Strong fault-finding and problem-solving capabilities.
• Professional communication with guests and colleagues.
• Unlimited working rights in Australia.

Responsibilities

• Operate and maintain resort pools, spas and water features per standards and regulations.
• Manage aquatic plant systems including filtration, dosing, pumps, heating and circulation.
• Conduct daily water testing and chemical balancing for optimal quality.
• Perform preventive maintenance across pool and spa systems.
• Troubleshoot faults and complete minor repairs; escalate complex issues.
• Maintain pool plant rooms to high safety, cleanliness and organization.
• Ensure accurate compliance records and logbooks.
• Monitor system performance and identify efficiency improvements.
• Support broader Engineering team with maintenance tasks as needed.
• Respond promptly to guest requests and operational needs.

Skills

Water chemistry

Pool operations

Preventative maintenance

Compliance management

Safety mindset

Independent work

Team collaboration

Problem solving

Guest communication

Australian work rights

Education

Certificate III/IV in Swimming Pool and Spa Service

Job description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs— inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.

We are seeking a qualified Pool Systems Specialist to join our Engineering team. This specialist role is responsible for the technical operation, maintenance and compliance of all aquatic facilities across the resort.

Your day to day

This position is suited to a certified pool professional with strong technical expertise in water quality management, plant operations and preventative maintenance, who takes pride in delivering safe and exceptional guest environments.

This role is worked on a Tuesday to Saturday roster, primarily morning shifts, with flexibility required to meet operational needs.

Duties include:

• Operate and maintain resort pools, spas and water features in line with Australian Standards, health regulations and best practice
• Manage all aquatic plant systems, including filtration, chemical dosing, pumps, heating and circulation systems
• Conduct accurate daily water testing and chemical balancing, ensuring optimal water quality at all times
• Perform scheduled preventative maintenance across all pool and spa systems
• Troubleshoot faults, complete minor repairs and elevate complex technical issues
• Maintain pool plant rooms to a high standard of safety, cleanliness and organisation
• Ensure all compliance records, logbooks and reporting are completed accurately
• Monitor system performance and identify opportunities for efficiency and improvement
• Maintain the presentation, safety and cleanliness of all aquatic areas
• Support the broader Engineering team with maintenance activities as required
• Respond promptly to guest requests and operational needs
• Uphold IHG brand standards, safety protocols and environmental practices

What We’re Looking For

• Certificate III/IV in Swimming Pool and Spa Service or recognised Aquatic Technical Operator certification – essential
• Demonstrated experience in commercial or resort pool operations
• Strong technical knowledge of:
  • Water chemistry and testing
  • Filtration and dosing systems
  • Pool plant equipment and hydraulics
• Proven ability to manage preventative maintenance programs and compliance requirements
• High attention to detail with a proactive, safety-first mindset
• Ability to work independently and in a team within a hands‑on environment
• Strong problem-solving and fault-finding capability
• Professional communication skills when engaging with guests and colleagues
• Unlimited working rights in Australia
  

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :

• Exclusive Rewards with IHG One Pass including global accommodation, food and beverage discounts.
• Paid birthday leave.
• Enhanced parental leave.
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program.
• IHG Career Milestone celebrations.
• Transfer of entitlements as you move and grow with IHG.
• Access to our incredible retail discounts program.

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.

To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com

Follow us on Instagram and Facebook-@intercontinentalsanctuarycove

Follow us on Linkedin- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/