Platform Owner (Omni Channel) - Country Road Group

Country Road Group; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Bi-annual product allowance

Flexible leave

Health and wellbeing support

Parental leave program

Internal career opportunities

Learning calendar

Community partnerships

Job summary

Country Road Group seeks a Platform Owner for Omni Channel to lead day-to-day ownership, reliability, and continuous improvement of our omnichannel tech platforms, including Shopify and related apps. You will translate strategy into practical roadmaps, coach a small team, and manage key vendors to deliver reliable, scalable customer experiences across digital and in-store touchpoints.

Reporting to the Head of IT for Omni Channel, you will drive platform performance, incidents, and platform

Qualifications

• 6+ years in technology platform ownership or senior delivery roles.
• Experience leading platform teams and managing vendors.
• Knowledge of Shopify Plus and digital commerce platforms.
• Proficient in API and integration concepts.
• Bachelor’s degree or equivalent.

Responsibilities

• Own operational performance and roadmap of omnichannel platforms.
• Lead a team of platform specialists and manage vendors.
• Coordinate migrations, upgrades and onboarding of apps/partners.
• Drive incident response, problem management and continuous improvement.
• Partner with architects and data teams to manage platform dependencies.

Skills

Platform ownership

Team leadership

Vendor management

Shopify Plus

Education

Bachelor's degree or equivalent

Tools

AWS

Shopify Plus

SQL

Job description

At Country Road Group, our Group Functions sit at the heart of our business, driving the success of our portfolio of distinctive brands and enabling them to do what they do best. Working across the business, you will play a vital role in shaping how we operate, grow, and innovate, bringing our strategy to life.

As the Platform Owner for Omni Channel, you will lead the day-to-day ownership, reliability and continuous improvement of the technology platforms that power Country Road Group’s omnichannel customer and retail experience. Spanning digital commerce, store and POS, enterprise retail, customer engagement, customer service and loyalty, you will ensure our platforms are reliable, well governed and continually evolving to support our brands and customers.

Reporting to the Head of IT for Omni Channel, you will lead a small team of platform specialists, manage key technology vendors and partners, and act as a primary technical escalation point across the omnichannel platform ecosystem. You will translate strategic architecture and target-state direction into practical platform roadmaps, operational improvements and measurable service outcomes.

How You Will Contribute

• Own the operational performance, reliability and roadmap of key omnichannel platforms, including Shopify and the broader partner and app ecosystem
• Translate target-state architecture and technology strategy into clear platform plans, configuration standards and operational practices
• Lead, coach and develop a team of platform specialists across platform support, enhancements and project delivery
• Manage day-to-day relationships with technology vendors and partners, including support escalations, releases, roadmap reviews and SLA performance
• Lead platform-level incident response and problem management, driving root cause analysis and permanent resolution of recurring issues
• Support the delivery of major platform initiatives, including migrations, upgrades and new app or partner onboarding, coordinating build, testing, release and hypercare
• Partner with Integration, Automation, Data and Architecture teams to manage platform dependencies and maintain clear system and data ownership
• Monitor platform performance and KPI's, identifying risks, technical debt and opportunities to improve reliability and customer experience
• Identify opportunities to simplify and consolidate the technology landscape, reducing unnecessary customisation and app or partner complexity
• Contribute platform expertise to architecture reviews, technology decisions and operational planning
• Identify and support AI and automation opportunities across owned platforms in line with CRG governance requirements.

Capabilities We Value

• 6 - 8+ years' experience in technology platform ownership, product/platform management or senior technical delivery roles, ideally within retail or omnichannel commerce
• Experience leading and developing technical or platform teams
• Strong experience managing technology vendors, implementation partners and managed service providers
• Working knowledge of Shopify Plus and digital commerce platforms
• Exposure to enterprise retail, POS/store transaction, customer engagement, customer service and/or loyalty platforms
• Understanding of the broader app and partner ecosystem supporting omnichannel commerce
• Familiarity with AWS and cloud-hosted services
• Sound understanding of API and event-based integration concepts, with the ability to effectively partner with specialist integration teams
• Understanding of SQL and data reconciliation practices
• Strong incident, problem and service management capability with a focus on platform reliability and continuous improvement
• Excellent stakeholder management and communication skills, with the ability to work across technical teams, brands, merchandising, customer service and store operations
• Strong commercial judgement with the ability to balance day-to-day platform performance with longer-term transformation priorities
• A relevant bachelor's degree or equivalent industry experience.

What We Offer

• Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
• Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
• Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling, discounted gym memberships and financial advice services
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Internal career opportunities across our brands
• Annual learning calendar to support your ongoing development
• Support impactful community and charity partnerships across our brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare.

Who We Are

Country Road Group is a design-led portfolio of premium fashion brands, comprising five iconic labels: Country Road, Mimco, Trenery, Witchery and Politix. Each brand has its own story, and together they hold a market-leading position in the mid to upper tier of Australia's specialty fashion segment with a focus on delivering our ambition to build a portfolio of distinctive brands that drive sustainable growth. Country Road Group is part of Woolworths Holdings Limited (South Africa), a leading Southern Hemisphere retail group.

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.