Platform Cyber & Technology Industry Practices Team Leader, Chubb Central

Chubb Ltd.; Sydney; Hybrid; AUD 140,000 - 210,000; Full time

Job summary

Chubb Ltd. in Sydney is seeking an dynamic leader to manage an underwriting team, champion service excellence and support the delivery of the team’s financial objectives.

You will lead all aspects of team management, drive platform and portfolio performance, and oversee broker relationships to ensure alignment with strategy and guidelines. The role emphasizes coaching, performance reviews, and development of underwriters, while maintaining focus on achieving GWP, retention and loss ratio

Qualifications

• Manage an underwriting team and deliver financial objectives.
• Lead all aspects of team management including goal setting, reviews, and compliance.
• Build a high-performing team by recruiting and developing underwriters.
• Drive platform and portfolio performance, pricing and appetite settings.
• Oversee partner platforms, MOUs, and ensure decisions align with guidelines.
• Monitor portfolio performance and support analysis, reporting and projects.
• Deliver team financial targets including GWP, retention and loss ratio.

Responsibilities

• Shape and deliver a strong sales and service approach that creates a high-quality broker experience, while coaching and supporting the team to meet service standards, SLAs and NPS targets.
• Proactively engage with brokers and key stakeholders, providing updates, resolving issues and identifying training needs to lift performance.
• Lead all aspects of team management, including goal setting, performance reviews, one-on-ones, workflow planning, compensation reviews and compliance requirements.
• Build a high-performing team by recruiting, motivating, developing and retaining quality underwriters.
• Drive platform and portfolio performance by improving user experience, referral handling, automation, onboarding, pricing and appetite settings.
• Oversee partner platforms, binder agreements and broker MOUs, while ensuring underwriting decisions align with strategy, authority levels and guidelines.
• Monitor portfolio performance, identify opportunities and support Product Managers with analysis, reporting and projects.
• Deliver team financial targets, including GWP, retention, rate and loss ratio, while identifying and executing cross-sell opportunities.

Skills

Leadership

Team management

Stakeholder engagement

Coaching and development

Job description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange(NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at:www.chubb.com

About the Role

We’re looking for a dynamic leader to manage an underwriting team, champion service excellence and support the delivery of the team’s financial objectives.

In this role, you will:

Manage and oversee the Chubb Central Services Cyber & Tech IP team:

Sales and Service

• Shape and deliver a strong sales and service approach that creates a high-quality broker experience, while coaching and supporting the team to meet service standards, SLAs and NPS targets.
• Proactively engage with brokers and key stakeholders, providing updates, resolving issues and identifying training needs to lift performance.
  

Staff Management

• Lead all aspects of team management, including goal setting, performance reviews, one-on-ones, workflow planning, compensation reviews and compliance requirements.
• Build a high-performing team by recruiting, motivating, developing and retaining quality underwriters.

Platform & Portfolio Management

• Drive platform and portfolio performance by improving user experience, referral handling, automation, onboarding, pricing and appetite settings.
• Oversee partner platforms, binder agreements and broker MOUs, while ensuring underwriting decisions align with strategy, authority levels and guidelines.
• Monitor portfolio performance, identify opportunities and support Product Managers with analysis, reporting and projects.
  

Financial

• Deliver team financial targets, including GWP, retention, rate and loss ratio, while identifying and executing cross-sell opportunities