PKI & CLM Success Engineer — Enterprise Deployments

Veeam Software, Inc.; New South Wales; On-site; AUD 140,000 - 190,000; Full time

Job summary

Palo Alto Networks is seeking a proactive, customer‑focused Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. You will ensure successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions across distributed hybrid environments.

In this role you will provide advanced technical leadership, work with CISOs, CTOs, security and PKI teams, guide integrations and trainings, drive product adoption, and act

Qualifications

• Bachelor of Science in Computer Science or related technical field.
• 5+ years hands-on experience in cloud infrastructure, large-scale network design, operations, and security.
• 3+ years in a customer-facing or advisory role (Customer Success, Consulting, or Support).
• Proven track record driving product adoption and delivering advanced training.
• Ability to translate technical requirements into actionable plans for executives.
• Strong relationships with executive stakeholders and consultative skills.

Responsibilities

• Provide advanced product-level expertise, leading deployments and solving complex technical challenges.
• Serve as the go-to expert for CLM and PKI products, guiding complex integrations.
• Proactively communicate new features and best practices to customers.
• Lead efforts to drive product adoption and conduct in-depth trainings.
• Assess deployment gaps and translate them into strategic action plans.
• Ensure customers achieve operational excellence by adopting new features.
• Act as a strategic advisor to executives and stakeholders.
• Manage complex customer engagements with high-touch delivery strategies.
• Lead customer escalations and coordinate with internal teams for resolution.

Skills

Cloud infrastructure

Network design

Security

Customer-facing

Executive stakeholder management

PKI

LDAP

Active Directory

Education

Bachelor of Science in Computer Science or related Technical Field

Tools

ADCS

Job description

Palo Alto Networks is seeking a proactive, customer‑focused Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and PKI. You will ensure successful deployment, automated lifecycle management, and ongoing stabilization of our enterprise CLM and PKI solutions across distributed hybrid environments.

In this role you will provide advanced technical leadership, work with CISOs, CTOs, security and PKI teams, guide integrations and trainings, drive product adoption, and act