Personal Banker | Community Bank Ellenbrook | WA

Bendigo Bank; City Of Swan; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading banking institution in Western Australia is seeking a Personal Banker to provide outstanding service to customers by meeting their banking needs. You will assist clients with inquiries, recommend financial products, and help educate them on digital banking solutions. Ideal candidates will have proven sales skills, strong communication abilities, and a commitment to community banking. This full-time, permanent position offers opportunities for professional development and health benefits.

Benefits

Health and wellbeing support

Professional development opportunities

Qualifications

• Proven ability to achieve sales results through customer-focused solutions.
• Confidence to communicate with new and existing customers face-to-face and over the phone.
• Ability to quickly build relationships with customers and colleagues.

Responsibilities

• Deliver win-win solutions for customers.
• Educate and support customers with digital literacy.
• Guide customers through personalised lending solutions.

Skills

Customer-focused solutions

Sales results achievement

Communication skills

Relationship building

Collaboration

Consumer lending experience

Job description

Personal Banker | Community Bank Ellenbrook | WA

It starts here. With Bendigo Bank… and you.

Your role as a Personal Banker (internally: Customer Relationship Officer) is to deliver an exceptional experience by meeting customers' end-to-end banking needs.

Whether you’re assisting customers with inquiries, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

Responsibilities

• Deliver win-win solutions for our bank and our customers by understanding customers’ current and future goals and designing solutions that meet their needs, objectives and interests.
• Keep up with constant change; educate and support customers with digital literacy and online banking needs as we innovate.
• Guide customers through personalised lending solutions by exploring tailored personal loans and credit card options.
• Be a lifelong learner with on-the-job training and other learning opportunities.
• Build connections by supporting customers, giving back to communities, and contributing to a positive workplace culture.

This is a Permanent, Full-time position located in Ellenbrook. There is also a requirement to work at our Bindoon location at times.

What you’ll bring

To succeed, consistently deliver exceptional customer service. We’d love you to have:

• Proven ability to achieve sales results through customer-focused solutions
• Confidence to communicate with new and existing customers face-to-face and over the phone
• Ability to quickly build relationships with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration and a team-oriented mindset
• Experience in consumer lending is a plus but not essential

Our Community Banking model

Community Banking operates on a shared revenue model based on 'profit-with-purpose' with profits reinvested into local communities to fund initiatives, sponsorships and scholarships. By joining a Community Bank branch, you’ll be part of a team focused on promoting local growth and meaningful relationships. Our branch staff are actively engaged in community events and supporting small businesses.

Benefits and opportunities

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family
• Professional development through our corporate university ‘BEN U’

We’re making better, bigger. And we’ll get there with you. Apply now!

Please note: after submitting your application you will receive an email to complete a Pymetrics online assessment. Check your junk folder if not received within 30 minutes.

We’re committed to a diverse and inclusive workforce. If you require adjustments to the application or interview processes, please reach out.

You can find more about our retail banking roles here: https://careers-ext.bendigoadelaide.com.au/branch-network.

Screening and interviews may commence prior to closing date. We are committed to responding to all candidates, regardless of outcome.