Personal Banker

Beyond Bank Australia; Coolamon Shire Council; On-site; AUD 45,000 - 54,000; Part time

Job summary

A customer-owned bank in New South Wales is seeking a Personal Banker for its Coolamon and Ganmain branches. This permanent part-time position (50 hours per fortnight) involves providing exceptional customer service, managing accounts, and contributing to community financial wellbeing. The ideal candidate will possess excellent customer service skills and a passion for building relationships. This role offers flexible working arrangements and several employee benefits including paid community volunteer days.

Benefits

6 days of additional paid leave

Paid community volunteer days

Employee discounts and wellness initiatives

Career development opportunities

Flexible working environment

Qualifications

• Excited to learn and grow in a customer-focused role.
• Values integrity in handling customer information.
• Able to work in a dynamic customer service environment.

Responsibilities

• Provide a local customer owned banking experience.
• Proactively connect customer needs to offerings.
• Manage customer bank accounts and transactions.

Skills

Excellent customer service skills

Passion for building lasting customer relationships

Excellent problem-solving and analytical skills

Job description

Permanent Part Time opportunity (50 hours per fortnight)

Monday, Wednesday, Friday 8:45am-3:30pm working in Coolamon

Tuesday 8:45am-3:30pm working in Ganmain

Salary: $53,147 including super

Be part of Beyond Bank- a bank that is for and with you

We are one of Australia's largest, 100% customer-owned mutual banks with credit union heritage. With over 300,000 customers and over 40 branches across five states, we aim to be the best bank for customers and communities. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive, and supportive environment where you can continue progressing, no matter what stage of your career.

Job Description

We currently have an exciting opportunity to join our Coolamon and Ganmain Branches. As a Personal Banker, you’ll play a key role in supporting the financial wellbeing of our local community—where relationships matter and every customer interaction counts. You’ll be an advocate for Beyond Bank Australia’s core values and deliver exceptional service that reflects our Customer Ownership Strategy, all while achieving individual performance targets that contribute to the success of our branch and the people we serve.

Responsibilities

• Provide a local customer owned banking experience to new and existing customers
• Proactively connect customer needs to Beyond Bank’s offerings through excellent listening skills
• Manage general enquiries and provide sound advice and information to our customers
• Contribute to a high achieving team environment with your commitment to success and strong work ethic
• Manage customer bank accounts, including opening, closing, and overseeing transactions
• Collaborate with specialists in the business to deliver the best solution for the customer

Qualifications

You're a caring and customer-focused person, who is excited to learn and grow. You value integrity, especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers' needs and satisfaction.

• Excellent customer service skills
• A passion for building lasting customer relationships and serving the local community
• Able to work in a dynamic customer service environment
• Excellent problem-solving and analytical skills
• Banking or financial services experience desirable, but not essential

See yourself in our team

Reporting to the Branch Manager, you will be joining the Coolamon and Ganmain Branches, a group of dedicated professionals who work tirelessly to provide exceptional support to our customers. Whether you are working face-to-face, or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.

Additional Information

We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [e-mail]

Benefits

• Our branch employees receive an additional 6 days of paid leave per year (pro-rata for part-time)
• Additional 3 paid work-life balance days to boost your annual leave (pro-rata for part-time)
• Paid community volunteer days to support many community charities across Australia
• Access to employee discounts, health and well-being initiatives, employee and family assistance, plus more
• A flexible, and diverse working environment
• Career development opportunities, training and coaching
• Opportunity for further study while you work

By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.

The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close 19/10/2025

As a certified B Corp we are using our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.