Performance Manager

Qantas; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Parental leave

Travel discounts

Wellbeing program

Employee discounts

Holiday deals

Job summary

Qantas Ground Services is seeking a Performance Manager to lead a large frontline team at Sydney Airport. The role focuses on achieving operational and people-centric outcomes, improving safety, engagement, and performance in a highly regulated environment. This is a full-time FTC for 18 months.

You will oversee day-to-day operations, manage escalations, and drive capability development while maintaining regulatory compliance and a culture of continuous improvement.

Qualifications

• 5+ years' experience leading large frontline or operational teams.
• Strong knowledge of employee performance management and case management.
• Experience managing disciplinary processes, fitness-for-work, and welfare initiatives.

Responsibilities

• Lead and inspire a team of Ground Staff to achieve QGS objectives.
• Oversee day-of-operations escalations and ensure regulatory compliance.
• Drive performance, engagement, coaching and development across the team.
• Manage attendance, fitness-for-work, disciplinary matters and wellbeing initiatives.

Skills

Leadership

Performance mgmt

Stakeholder mgmt

Data analysis

Communication

Coaching

Safety culture

Disciplinary processes

Problem solving

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands - Qantas and Jetstar - operating regional, domestic, and international services.

Job Description

• Challenge yourself in a leadership role where you will drive operational and people centric outcomes that contribute significantly to the Qantas Ground Services strategy
• Together we will achieve results in a highly regulated environment
• Full-time FTC- 18 months position based at Sydney Airport

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship, and a can-do attitude. We're resilient and strong, and we work hard to keep things moving. We firmly believe that the sky is the limit. Demonstrate the right skill and attitude and we'll place an incredible amount of trust in you to move on to bigger and better things.

Qantas Ground Services (QGS) is a wholly owned subsidiary of Qantas Airways and we're responsible for providing ground handling and freight services to the Qantas Group.

As the Performance Manager you will be responsible in leading and inspiring a team of Ground Staff in achieving the QGS operational and business objectives. This role is pivotal in driving team performance, engagement, and development, while overseeing day-of-operations escalations and ensuring regulatory compliance.

You'll be responsible for managing all aspects of employee performance, including attendance, fitness for work, and disciplinary matters, fostering a high-performing and engaged workforce. With a strong focus on communication and capability development, you'll support individuals and teams to meet performance criteria and contribute to a culture of continuous improvement.

To Be Successful In This Role You Will Have

• 5+ years' experience leading large frontline or operational teams, with demonstrated leadership in a high-performance, just culture environment.
• Strong knowledge of employee performance management, case management, attendance management, return-to-work programs, workplace wellbeing and workforce compliance.
• Proven experience managing complex employee matters, including disciplinary processes, fitness-for-work assessments, injury management and employee welfare initiatives.
• Demonstrated ability to drive positive safety outcomes and foster a strong safety culture within an operational environment.
• Exceptional communication and stakeholder management skills, with the ability to effectively engage frontline employees, leaders, HR, Industrial Relations and union representatives.
• Strong analytical and problem-solving capabilities, with the ability to interpret workforce data, identify trends and implement practical solutions.
• Highly organised and resilient, with the ability to manage competing priorities, work under pressure and deliver outcomes in a fast-paced environment.
• Sound judgement, discretion and integrity, with a strong commitment to confidentiality, coaching and developing others.
• Previous experience in aviation, freight, logistics or another complex operational environment will be highly regarded.

Why Qantas?

If you're successful in your application, you'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You'll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
• We'll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.