People Services Manager

Mission Seek; Australia; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Globally remote

Remote-friendly structure

Impactful role

Job summary

MAF International invites an experienced People Services Manager to help shape a new cloud-based People Operations and Strategy function across 850 staff in 31 units and 3 offices, with global mobility. You’ll lead three sub-functions: employee lifecycle, policy management, and PCMS, acting as business owner for the system in a changing organisation.

Based in Australia or globally remote, you will drive data quality, self-service, automation, and cross-functional collaboration with Digital/IT

Qualifications

• Experience leading people services or HR service delivery teams across multiple countries.
• Knowledge of cloud HR systems and data quality management.
• Strong stakeholder and vendor management skills.

Responsibilities

• Lead and develop a team across three sub-functions: lifecycle, policy, and PCMS.
• Own PCMS requirements, priorities, data quality and access controls with IT and partners.
• Oversee employee lifecycle services across 31 units and 3 offices.
• Coordinate policy lifecycle from review to publication and implementation.
• Champion digital self-service and automation to improve efficiency.
• Turn data into insights to inform decisions across the organisation.

Tools

PCMS

Job description

Lead People Services in a newly built People and Culture function — services, policy and a new cloud People system.

Location: Flexible, with a preference for the successful candidate to be based at one of our MAF International entities.

MAF International is a Christian not‑for‑profit organisation that uses aviation to deliver essential services — medical evacuations, supplies, disaster relief and education — to remote communities across Africa and Asia Pacific. With an 80-year history, MAF International is undergoing a major transformation — integrating a historically federated structure into a single global organisation, with the goal of reaching more than 5,000 remote communities by 2045. Its new People Operations and Strategic Projects function is being built now, and this role helps shape it from the start.

Why this role matters

Every contract issued on time, every record accurate, every colleague able to self‑serve in seconds rather than days — that is what strong People Services delivers, and it lets the wider organisation focus on its work.

As People Services Manager you lead a core department in the new function, delivering three sub‑functions — employee lifecycle management, policy management, and the People and Culture Management System (PCMS) — to around 850 staff across 31 units and 3 support offices, including some 120 internationally mobile staff.

The timing could hardly be better. We’re implementing a brand‑new cloud People system from the ground up, and you’ll be its business owner — shaping service priorities, data quality, self‑service and automation from day one, working with Digital/IT and implementation partners.

Please note: Candidates must hold existing legal working rights for their proposed location of employment.

Salary : Competitive and flexible, with remuneration aligned to the successful candidate’s location, experience, and local employment context.

Responsibilities

What You’ll Be Doing

• Lead and develop a team of People professionals across three sub‑functions, including the PCMS Specialist, building a customer‑centric, high‑performance culture.
• Own People Services requirements for the PCMS — service priorities, data quality and access controls — working with Digital/IT, the vendor and implementation partners through go‑live and
• Run employee lifecycle services — contracts, onboarding, transitions, off‑boarding and records — across all 31 units and 3 support offices, to clear service standards.
• Coordinate the People policy lifecycle — from specialist review and approval to publication and implementation: standardise wherever it helps, localise where it matters.
• Champion digital self‑service and automation so our people spend their time on impact, not administration.
• Turn clean data into insight: your reporting feeds the analytics that drive organisation‑wide decisions.

Closing date : Closing date : Applications close on the 27th November

Qualifications, Skills & Experience

What You’ll Bring

You will bring solid aviation experience combined with a strong understanding of quality assurance and safety management. You will be confident working with people at different levels and from different cultural backgrounds, and be able to turn quality requirements and data into practical improvements.

We’re looking for an experienced People Services or HR service‑delivery leader who can combine strategic thinking with practical delivery .

You’ll bring:

• Evidence of building and leading high‑performance People service‑delivery teams across multiple countries.
• A track record managing a People‑services or shared‑services function, including service standards, SLAs and continuous improvement.
• Strong knowledge of modern cloud HR systems and experience as business owner of an PCMS, including data quality and vendor management.
• Proven experience implementing global People policy frameworks and managing compliance across multiple jurisdictions.
• A process designer’s mind with a customer’s heart — efficiency that never loses sight of the person behind the ticket.
• Sharp attention to detail, sound knowledge of employment‑law principles across jurisdictions, and the ability to balance global consistency with local realities.
• You share our vision, mission and values.

What we offer

• A rare chance to build, not just run — you join as the function takes shape, with genuine influence on its design.
• Work from anywhere: this role is globally remote, because talent matters more than time zone.
• A small, expert team with real influence, in an organisation whose work has measurable impact.

*Australian citizens and/or residents only