People Services Delivery Consultant

Snowy Hydro Limited; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Snowy Hydro Limited is seeking an experienced HR professional to drive cyclical People & Culture initiatives from concept to execution. The People Services Delivery Consultant will join the People & Culture team on a permanent, full-time basis in Melbourne or Sydney, coordinating end-to-end employee lifecycle programs and refining HR procedures.

Working across Centres of Excellence, Business Partners, Payroll and People Systems, you will translate annual HR initiatives into actionable projects

Qualifications

• Around 4–5 years of experience in HR operations, shared services, or a similar HR generalist/coordinator role.
• Experience running or coordinating cyclical HR projects from start to finish.
• Experience mapping processes, writing SOPs, and testing HRIS configurations (ideally SuccessFactors).
• Solid understanding of Australian workforce integrity standards and payroll processes.

Responsibilities

• Coordinate and deliver annual employee lifecycle programs from start to finish—such as performance reviews and leave campaigns.
• Review and map HR workflows; translate changes into SOPs and system updates with HRIS.
• Draft, update and maintain SOPs, policies and user guides with HR Business Partners and leads.
• Act as SME for visa checks, workforce integrity screening and payroll data checks.
• Support People Services Coordinators during peak periods and guide team members on procedures.

Skills

HR operations

Shared services

HR generalist

Project coordination

Education

Bachelor's degree in Human Resources or related field

Tools

SuccessFactors

Job description

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1.5 million retail customers through our retail brands Red Energy and Lumo Energy.

About the role:

Are you an experienced HR professional who thrives on taking cyclical People & Culture initiatives from concept to execution?

We have an exciting opportunity for a People Services Delivery Consultant to join our People & Culture team on a permanent, full-time basis in our Melbourne or Sydney office. Sitting across both our Generation (Snowy Hydro) and Retail (Red Energy) businesses, this role focuses on coordinating end-to-end employee lifecycle project initiatives, refining HR procedures, and ensuring our people programs run smoothly.

While you will still jump in to help the team with operational overflow during busy periods, your core focus will be project-based. Working closely with our People & Culture Centres of Excellence (Reward & Performance, Talent Acquisition, L&D), Business Partners, Payroll, and People Systems teams, you will help bring key annual HR initiatives to life.

What you’ll be doing:

Coordinate and deliver annual employee lifecycle programs from start to finish—such as the annual performance review cycle and purchased annual leave campaigns. You will pull together operational packs, help design leader briefings, and keep project timelines on track.

Review and map out People Services workflows to make them smoother and more consistent. You will work alongside our People Systems Consultant to translate practical process changes into SuccessFactors system updates.

Work with HR Business Partners and team leads to draft, update, and maintain clear standard operating procedures (SOPs), policies, and user guides.

Act as the People Services process subject matter expertise for VEVO/visa work rights checks, workforce integrity screening, and Payroll data checks.

Share your knowledge, guide our People Services Coordinators and Advisors on procedures, and lend a hand with operational tasks during peak periods.

What you’ll bring to the role:

• Around 4–5 years of experience in HR operations, shared services, or a similar HR generalist/coordinator role.
• Proven experience running or coordinating cyclical HR projects from start to finish, keeping stakeholders informed and milestones on track.
• Experience mapping processes, writing clear SOPs, and working with HRIS platforms (ideally SuccessFactors) to test system configuration changes.
• A good working understanding of HR policies, payroll processes, and Australian workforce integrity standards.
• A collaborative, practical approach with the ability to build strong working relationships across different business units and HR teams.
• Tertiary qualifications in Human Resources, Business Administration, or a related discipline (or equivalent practical experience).

This is a fantastic opportunity to make a tangible impact on how we design and deliver people initiatives across Snowy Hydro and Red Energy.

Diversity and inclusion is important to us:

Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.