People Services Advisor

The Royal Melbourne Hospital; City of Melbourne; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Five weeks annual leave

Monthly ADO

Hybrid working arrangements

Salary packaging

Onsite parking

Staff health services

Job summary

The Royal Melbourne Hospital is seeking a People Services Advisor to support managers and staff across the full employment lifecycle. You’ll deliver clear guidance on contracting, onboarding and people data, helping ensure a smooth employee experience.

You will partner with People Information and Payroll to resolve issues, oversee HRIS workflows, and coach onboarding staff in a busy healthcare setting, contributing to continuous improvement and high standards of governance.

Qualifications

• Experience across HR operations, employment contracting, onboarding and workforce compliance.
• Sound knowledge of EBAs and the Fair Work Act with understanding of classification structures.
• Experience with HRIS workflows, ideally SuccessFactors and/or SAP.
• Strong attention to detail and ability to investigate pay, data and compliance issues.
• Excellent communication and stakeholder engagement skills across all levels.
• Commitment to The Melbourne Way – putting people first, kindness and collaborative excellence.
• Experience in healthcare, government or another complex, regulated environment is highly regarded.

Responsibilities

• Manage end-to-end employment contracting and lifecycle compliance for a portfolio.
• Provide expert advice to managers and employees across the employee journey.
• Oversee SuccessFactors workflows, ensuring data accuracy and timely approvals.
• Partner with People Information and Payroll to resolve contract and pay issues.
• Act as first escalation point for complex contracting matters and compliance risks.
• Coach Onboarding Advisors and contribute to process improvement and QA.

Skills

HR operations

Employment contracting

Onboarding

Workforce compliance

Communication

Melbourne Way

Healthcare/government experience

Tools

SuccessFactors

SAP

Job description

Join The Royal Melbourne Hospital, one of Australia’s leading public healthcare providers, as a trusted advisor in the People Services team.

People Services Advisor

People, Culture & Communications

• Full time, fixed term 12 month opportunity
• 5 weeks annual leave | Monthly ADO | Hybrid working arrangements
• Play a critical role in delivering a positive employee experience across The Royal Melbourne Hospital.

About The Role

Join The Royal Melbourne Hospital as a People Services Advisor and support managers and employees across the full employment lifecycle. You’ll provide clear advice across the employee lifecycle, helping managers and employees navigate employment changes with confidence and ease.

You’ll act as a trusted advisor to managers and employees, providing expert guidance on complex contracting matters and partner with People Information and Payroll to resolve issues and deliver a smooth employee experience.

Key Accountabilities

• Manage end-to-end employment contracting and lifecycle compliance across a dedicated portfolio.
• Provide expert advice to managers and employees across the employee journey.
• Oversee SuccessFactors workflows, ensuring accurate data and timely approvals.
• Partner with People Information and Payroll to resolve contract and pay-related issues.
• Act as the first escalation point for complex contracting matters and compliance risks.
• Coach and mentor Onboarding Advisors and contribute to process improvement and quality assurance.

About You

You’re an experienced HR operations professional who understands the importance of a seamless employee lifecycle and brings:

• Experience across HR operations, employment contracting, onboarding and workforce compliance.
• Sound knowledge of EBAs, the Fair Work Act and classification structures, with the ability to interpret and apply them confidently.
• Experience with HRIS workflows, ideally SuccessFactors and/or SAP.
• Strong attention to detail and the ability to investigate and resolve pay, data and compliance issues.
• Excellent communication and stakeholder engagement skills, with the confidence to advise across all levels.
• A commitment to The Melbourne Way – putting people first, leading with kindness and achieving excellence together.
• Experience in healthcare, government or another complex, regulated environment will be highly regarded.

Benefits Of Working At RMH

• Meaningful Work Make a real difference in the lives of patients, families and our community.
• Career Growth Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.