Administration Officer

Melbourne Health; City of Melbourne; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Part-time role

Salary packaging

Additional leave

Job summary

The Royal Melbourne Hospital is seeking a Ward/Administration Clerk to be the first point of contact for patients, families and visitors. You will support reception, maintain accurate patient records and coordinate communications to keep the ward running smoothly.

This part-time role offers a meaningful place in a multidisciplinary care team with opportunities for ongoing learning and career development within RMH Parkville.

Qualifications

• Strong customer service, communication and interpersonal skills.
• Relevant administration experience and sound computer skills.
• Ability to work collaboratively within a multidisciplinary team.
• Patient-focused approach with a commitment to positive experiences.
• Ability to prioritise, use initiative and work effectively in a busy environment.
• Flexible, reliable and receptive to direction and learning.

Responsibilities

• Provide administrative and clerical support, maintaining accurate patient records and documentation.
• Deliver a professional, welcoming and patient-focused service to patients, families, visitors and staff.
• Support patient admissions, discharges and transfers in collaboration with the multidisciplinary team.
• Liaise with clinical, support and hospital teams, as well as patients and families, to facilitate effective communication.
• Coordinate reception and administrative activities to support the smooth and efficient operation of the ward.

Skills

Customer service

Communication

Interpersonal skills

Administration experience

Multidisciplinary teamwork

Patient-focused

Prioritisation & initiative

Flexibility & reliability

Job description

Work Location: The RMH Parkville (City campus)

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers.

Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Ward/Administration Clerk

Why Join RMH?

• Part time ongoing opportunity | 48 hours per fortnight
• Integral part of the care team for patients that have Acute Leukaemia, Classical Haematology and Allogeneic Bone Marrow Transplants
• Generous salary packaging | additional leave | career opportunities

About the role

As a Ward Clerk, you’ll be an important first point of contact for patients, families and visitors, providing a welcoming, professional and caring service. You’ll play a key role in keeping the ward running smoothly, supporting reception and clerical functions, coordinating communication and managing patient movements.

Your attention to detail will help ensure patient records are accurate and up to date, while your communication and organisational skills will support the flow of information across the ward.

This is a great opportunity to join a supportive healthcare team, make a genuine difference to the patient experience and build your career in a leading hospital environment.

Key Accountabilities

• Provide administrative and clerical support, maintaining accurate patient records and documentation.
• Deliver a professional, welcoming and patient-focused service to patients, families, visitors and staff.
• Support patient admissions, discharges and transfers in collaboration with the multidisciplinary team.
• Liaise with clinical, support and hospital teams, as well as patients and families, to facilitate effective communication.
• Coordinate reception and administrative activities to support the smooth and efficient operation of the ward.

About You

• Strong customer service, communication and interpersonal skills
• Relevant administration experience and sound computer skills
• Ability to work collaboratively within a multidisciplinary team
• Patient-focused approach with a commitment to positive experiences
• Ability to prioritise, use initiative and work effectively in a busy environment
• Flexible, reliable and receptive to direction and learning

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).

• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

Name and Contact:

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.