Payroll Software Support Specialist – Hybrid

Aurion; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible and hybrid working Arrrang? (

Job summary

Aurion in Australia is seeking a Payroll Software Support Consultant who loves solving problems and delivering brilliant customer experiences. You will work with our team to help customers get the best from Aurion, in a customer-facing, help-desk style role.

Based in Brisbane, you'll join a supportive, experienced team that values exceptional service, with flexible hybrid working arrangements and opportunities for career growth within a trusted Australian brand.

Qualifications

• Payroll experience is highly valuable.
• Strong customer relationships and expectations.
• Excellent communication and interpersonal skills.
• Proactive problem solving and troubleshooting abilities.
• Collaborative team member contributing to an open environment.

Responsibilities

• Support customers in their use of the Aurion product through the ticketing system and over the phone.
• Manage, monitor and update high-volume support tickets.
• Troubleshoot, diagnose and rectify customer issues.
• Identify and assist with complex technical and product questions.

Skills

Payroll experience

Customer service

Communication skills

Troubleshooting

Time management

Independent work

Job description

Aurion in Australia is seeking a Payroll Software Support Consultant who loves solving problems and delivering brilliant customer experiences. You will work with our team to help customers get the best from Aurion, in a customer-facing, help-desk style role.

Based in Brisbane, you'll join a supportive, experienced team that values exceptional service, with flexible hybrid working arrangements and opportunities for career growth within a trusted Australian brand.