Payroll Software Support Consultant - Hybrid

Aurion; City of Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Hybrid working arrangements

Career growth opportunities

Wellbeing programs

DEI & RAP working groups

Milton HQ nearby

Job summary

Aurion, a trusted Australian payroll partner, seeks a customer-focused Support Consultant to assist clients with the Aurion product. In this role you will handle tickets, provide phone support, and work with a supportive team to ensure exceptional customer service.

Experience with Aurion or payroll systems is valued. The role offers flexible, hybrid working arrangements and opportunities for career growth within a thriving technology business.

Qualifications

• Experience using Aurion software and payroll experience.
• Excellent communication and interpersonal skills.
• Proven ability to troubleshoot and resolve customer issues.
• Strong time management and problem-solving abilities.

Responsibilities

• Support customers using the Aurion product via ticketing system and phone.
• Manage, monitor and update high-volume support tickets.
• Troubleshoot, diagnose and rectify customer issues.
• Identify and assist with complex technical and product questions.

Skills

Communication

Interpersonal skills

Troubleshooting

Time management

Customer service

Proactive work

Tools

Aurion software

Job description

Aurion, a trusted Australian payroll partner, seeks a customer-focused Support Consultant to assist clients with the Aurion product. In this role you will handle tickets, provide phone support, and work with a supportive team to ensure exceptional customer service.

Experience with Aurion or payroll systems is valued. The role offers flexible, hybrid working arrangements and opportunities for career growth within a thriving technology business.