Payroll Shared Services Officer

Macquarie University; Ryde; On-site; AUD 89,000 - 101,000; Full time

Benefits offered by this job

Hybrid work arrangements

Onsite parking

Professional development

Onsite childcare

Discounted health insurance

Employee assistance program

Job summary

Macquarie University in North Ryde is seeking a Payroll Shared Services Officer to manage end-to-end payroll administration across the University Group. The role is a 12-month, full-time fixed term with a competitive salary and 17% superannuation.

Reporting to the Team Leader, Payroll Services, you will handle salary changes, deductions, and leave entitlements, respond to Tier 1 payroll enquiries, and ensure compliance with awards and legislation while supporting process improvements.

Qualifications

• Completion of a relevant qualification with subsequent experience in payroll or HR administration.
• Hands-on experience delivering high-volume end-to-end payroll processing in a complex organisation.
• Knowledge of enterprise agreements, modern awards and relevant employment legislation.
• Ability to resolve Tier 1 payroll enquiries with clear, timely communication.

Responsibilities

• Deliver end-to-end payroll administration across the Macquarie University Group, including salary, allowances, deductions, and salary packaging.
• Respond to Tier 1 payroll enquiries within agreed timeframes with high-quality customer service.
• Process transactions in line with enterprise agreements, modern awards and legislation.
• Monitor and validate data quality within HR systems and resolve data quality errors.
• Maintain accurate filing and storage of employment documentation for compliance.
• Prepare standard and ad hoc payroll reports for stakeholders.
• Assist with process improvements and testing system upgrades.

Skills

Payroll processing

Customer service

Excel

HRIS

Data quality

Stakeholder management

Education

Payroll or HR qualification

Tools

HRIS software

Payroll software

Job description

• Salary $88,670- $100,815 per annum (HEW 5 Level) plus 17% superannuation and annual leave loading
• Full-time fixed term for 12 months
• Macquarie University, Wallumattagal Campus, North Ryde

Accurate pay, clear answers, smarter processes - payroll that people can rely on.

As a Payroll Shared Services Officer, you will manage end-to-end payroll administration in a high-complexity environment across the Macquarie University Group: processing changes to salary, allowances and deductions, administering leave entitlements, superannuation and salary packaging, and answering the day-to-day payroll questions that arrive from across the University Group. You will be a trusted first point of contact for payroll, so professionalism, confidence and strong customer communication are essential alongside technical accuracy.

This is also a role with room to improve how things are done. You will help review workflows, tidy up data inconsistencies across our HR systems, contribute to standard operating procedures and take part in testing system upgrades. If you enjoy methodical work, like getting to the bottom of a query, and want your attention to detail to be genuinely valued, we would like to hear from you.

About the Role

Reporting to the Team Leader, Payroll Services, you will:

• Deliver efficient, consistent and accurate payroll administration services across the Macquarie University Group, covering all aspects of payroll, compensation and benefits - including salary and allowance changes, increments, deductions and adjustments, leave entitlements, superannuation and salary packaging administration.
• Respond to and resolve Tier 1 payroll, compensation and benefits enquiries within agreed timeframes, providing high-quality customer service and clear, timely communication, and escalating matters where needed.
• Process transactions in line with relevant enterprise agreements, modern awards, employment legislation and regulations, and organisational policies, procedures and controls.
• Monitor, maintain and validate data quality and consistency within and between HR systems, and resolve data quality errors with guidance from your manager.
• Maintain accurate filing and storage of employment documentation, so that record keeping and archiving meet internal and external compliance requirements.
• Collate and interpret data and prepare standard and ad hoc reports for the team and for internal and external stakeholders, informing decision-making, compliance and operational effectiveness.
• Contribute to identifying and implementing improvements and standardisation of workflows, processes and standard operating procedures, and participate in testing of system upgrades and changes.
• Assist the Team Leader, Payroll Services and the wider Payroll Services team with complex operational and strategic matters, and comply with relevant EEO and WHS regulations.

About Us

Macquarie University is a university engaged with the real and often complex problems and opportunities that define our lives. Ranked among the top two per cent of universities worldwide, we are known for research with real-world reach, a progressive outlook and a campus community that brings together more than 44,000 students and over 3,000 staff.

Our Wallumattagal Campus in North Ryde sits within 126 hectares of parkland, with its own metro station, retail precinct, sport and aquatic centre, childcare, and onsite health services - including Macquarie University Hospital. Our People and Culture portfolio sits at the centre of the employee experience, and Payroll Services plays an essential part in making sure every person at Macquarie is paid correctly, on time, every time.

About You

You are a confident, organised payroll practitioner who takes pride in getting the detail right and can explain payroll outcomes clearly, calmly and professionally. You have proven experience working in complex payroll environments (for example, multiple employee groups/conditions, varied employment types, and high transaction volumes) and you are comfortable interpreting and applying enterprise agreements, awards and legislation to resolve exceptions. You enjoy being part of a service-oriented team and are always looking for a better way to run a process.

Selection Criteria

• Completion of a relevant qualification with subsequent relevant experience, or an equivalent combination of experience and education/training in payroll or HR administration.
• Demonstrated, hands‑on experience delivering accurate, high‑volume end‑to‑end payroll processing in a complex organisation (not limited to routine transactions), including leave, superannuation and salary packaging.
• Working knowledge of enterprise agreements, modern awards and relevant employment legislation, and the ability to apply them to payroll transactions.
• Demonstrated experience resolving a wide range of Tier 1 payroll, compensation and benefits enquiries within agreed timeframes, including explaining outcomes clearly to a range of stakeholders and escalating appropriately.
• High level of accuracy and attention to detail, including experience monitoring, validating and correcting data across HR or payroll systems.
• Proficiency with HRIS/payroll systems and the Microsoft Office suite (particularly Excel), including preparing standard and ad hoc reports.
• Experience building and maintaining productive working relationships with a range of internal and external stakeholders, and contributing to process improvement initiatives.

Applications Close:

Sunday 15th of November 2026 at 11:59pm (AEDT).

We reserve the right to progress or decline an application prior to the application closing date

Why Join Us?

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

Note: this role requires a criminal history check, a bankruptcy check and a credit check.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage our personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.