Payroll Services Lead: Build a High-Performing Team

mq; Sydney; On-site; AUD 126,000 - 141,000; Full time

Job summary

Macquarie University is seeking a hands-on Team Leader, Payroll Services to manage daily payroll operations and lead a capable team. You will oversee pay-related enquiry services, ensure accurate and timely processing, and uphold governance standards.

You will coach staff, balance operational delivery with people development, and use data insights to lift service quality and drive process improvements. This role reports to the Manager, Payroll Services and sits within HR Shared Services.

Qualifications

• A relevant tertiary qualification in business, human resources, accounting, finance or related discipline.
• Experience managing payroll operations in a high-volume environment with governance and risk management.
• Knowledge of payroll legislation, awards, enterprise agreements and compliance requirements.
• Experience coaching and developing teams to achieve service and performance objectives.
• Experience with complex HR/Payroll enterprise systems (Dayforce APAY, Kronos, Workday or similar).

Responsibilities

• Manage day-to-day delivery of payroll operations and pay-related enquiry services.
• Guide, coach and develop team members to build high-performing, customer-focused culture.
• Allocate work, manage workflow priorities and monitor performance to meet service standards.
• Act as escalation point for complex payroll enquiries and risk management.
• Ensure compliance with payroll controls, policies and governance frameworks.
• Identify and implement continuous improvement initiatives in processes and systems.
• Analyze payroll data to identify trends and improve processes.
• Build relationships with leaders and stakeholders to address challenges.

Skills

Payroll leadership

Team development

Data analysis

Stakeholder management

Education

Tertiary qualification in business/HR/finance

Tools

Dayforce APAY

Kronos

Workday

ServiceNow

Job description

Macquarie University is seeking a hands-on Team Leader, Payroll Services to manage daily payroll operations and lead a capable team. You will oversee pay-related enquiry services, ensure accurate and timely processing, and uphold governance standards.

You will coach staff, balance operational delivery with people development, and use data insights to lift service quality and drive process improvements. This role reports to the Manager, Payroll Services and sits within HR Shared Services.