Payroll Officer – Full-Time, Sydney

ISS Facility Services (Australia); Council of the City of Sydney; On-site; AUD 100,000 - 125,000; Full time

Job summary

A leading workplace experience company in Sydney is seeking a Payroll Officer to manage payroll processing and compliance. You will handle payroll records, ensure accuracy, and support employees across the division. Ideal candidates will have proven payroll experience and strong communication skills, with an ability to work in a fast-paced environment. The role offers competitive salary, work-life balance, and opportunities for career growth.

Benefits

Competitive salary package

Work-life balance

Flexible work arrangements

Exclusive staff discounts

Learning & development programs

Global career pathways

Positive team culture

Qualifications

• Experience in payroll for blue- and white-collar employees.
• Ability to prioritize tasks in a fast-paced environment.
• Solid understanding of awards and enterprise agreements.

Responsibilities

• Manage end-to-end payroll processing.
• Ensure compliance with payroll laws and agreements.
• Handle payroll-related queries efficiently.

Skills

Customer-focused approach

Strong communication skills

Proven payroll experience

Understanding of payroll legislation

Problem-solving skills

Experience with payroll systems

Tools

CHRIS21/iCHRIS

SAP ECP

Preceda

ADP

Job description

ISS is a leading workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and make life easier, more productive, and enjoyable delivered to high standards by people who care.

With a global presence spanning over 46 countries, ISS combines international expertise with local insights to create safe, efficient, and sustainable environments. At ISS, our employees—whom we call 'placemakers'—are at the heart of everything we do. Empowered by world-class resources and driven by purpose, they are united by a passion to make a real difference every day.

The Role

ISS is hiring a Payroll Officer in our Sydney, NSW Office. You’ll take ownership of a portfolio within our payroll function, managing end-to-end processing and supporting employees across a dynamic division. Every day, you’ll help ensure compliance, accuracy, and great service delivery.

Key Responsibilities:

• Process end-to-end payroll on a fortnightly basis.
• Maintain and update payroll records, including new hires, terminations, and changes.
• Ensure compliance with Australian payroll legislation, awards, and enterprise agreements.
• Manage leave entitlements, overtime, bonuses, and adjustments.
• Handle queries related to payslips, tax, superannuation, and leave balances.
• Apply knowledge of Long Service Leave across multiple States and Territories.
• Process Centrelink Paid Parental Leave and Workers Compensation payments.
• Manage payroll inbox and workflow efficiently, using Service Now.

What We Offer:

• Competitive salary package that values your expertise.
• Work-life balance – no evening or weekend shifts.
• Flexible work arrangements tailored to you.
• Exclusive staff discounts with a wide range of partners.
• Learning & development programs to support your career growth.
• Global career pathways – opportunities to grow within ISS worldwide.
• A positive team culture where your success is celebrated.

What You’ll Bring:

• A friendly, customer-focused approach with strong communication skills.
• Proven experience in payroll across both blue- and white-collar employees.
• Sound understanding of awards, enterprise agreements, and payroll legislation.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong problem-solving and analytical skills with confident decision-making.
• Experience using payroll systems such as CHRIS21/iCHRIS, SAP ECP, Preceda, ADP, or similar (training provided if new to CHRIS21).

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff.