Payroll Officer

For Care; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

Teacup Cottage is seeking a dedicated Payroll Officer to join our team and manage end-to-end payroll for multiple employees across South East Queensland. You will ensure accurate, award-compliant pay and work closely with HR and Finance to support our community.

The role requires attention to detail, strong analytical skills, and the ability to handle confidential information in a fast-paced environment. Training and ongoing support are provided as part of our collaborative team.

Qualifications

• Experience in payroll processing and payroll systems.
• Knowledge of industrial awards, tax and superannuation obligations.
• Strong communication and confidentiality when handling employee data.

Responsibilities

• Process payroll for 400–500 employees accurately and on time.
• Ensure compliance with awards, workplace agreements, and regulations.
• Generate and review payroll reports and resolve discrepancies.
• Handle employee payroll inquiries with professionalism.
• Maintain accurate payroll records including leave entitlements and adjustments.
• Oversee payroll systems, implement updates and troubleshoot issues.
• Collaborate with HR and Finance to ensure payroll integration.

Skills

Attention to detail

Analytical skills

Confidentiality

Communication

Tools

KeyPay/Employment Hero

Job description

We’re an NDIS-registered disability support provider helping children and adults with disabilities across South East Queensland and Toowoomba to live a more fulfilling life. As we continue to expand our services, we are seeking a dedicated and well-experienced Payroll Officer to join our team.

Our core values:

Accountability, Respect, Transparency

About the Role:

Why this role matters

Our support workers show up for our customers every day. You'll make sure we show up for them. Accurate, award-compliant pay builds trust, and here your work has a direct line to the people and communities we support

Key Responsibilities:

• Payroll Processing: Accurately process payroll for 400 to 500 employees using KeyPay/Employment Hero, ensuring compliance with all relevant industrial awards and regulations.
• Compliance: Ensure adherence to Industrial awards, workplace agreements, and legislative requirements, including tax and superannuation obligations.
• Reporting: Generate and review payroll reports, address discrepancies, and provide insights for payroll-related matters.
• Employee Queries: Handle employee inquiries related to payroll, benefits, and deductions with professionalism and confidentiality.
• Record Keeping: Maintain accurate and up-to-date payroll records, including leave entitlements, salary adjustments, and other employee data.
• System Maintenance: Oversee the smooth operation of payroll systems, implement updates, and troubleshoot any issues.
• Collaboration: Work closely with HR and Finance teams to support broader organizational objectives and ensure seamless payroll integration with other systems.

Requirements:

• Experience: Proven experience as a Payroll Officer or in a similar role, with a strong understanding of payroll processes, industrial awards, and employment legislation.
• Knowledge: In-depth knowledge of industrial awards, tax regulations, superannuation, and relevant legislation.
• Skills: Exceptional attention to detail, analytical skills, and the ability to handle sensitive information with confidentiality.
• Communication: Excellent verbal and written communication skills with the ability to interact professionally with employees at all levels.
• Adaptability: Ability to work independently and manage time effectively in a fast-paced environment.

Teacup Cottage is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals regardless of gender, age, disability, or cultural background.

We look forward to welcoming a dedicated Payroll Officer to our team to help us continue providing exceptional support to our community.