Payroll and Service Liaison Officer – APS 4

Calleo Australia; City of Burnie, City of Brisbane; Hybrid; AUD 60,000 - 80,000; Part time

Job summary

A federal government client is looking for a Payroll and Service Liaison Officer in Burnie to provide centralised support on HR matters. The role includes payroll processing, advisory responsibilities, and ensuring high-level customer service. Ideal candidates will have experience in payroll processing within a large organization and strong communication skills. This position requires Australian citizenship and must be eligible for Baseline AGSVA Clearance.

Qualifications

• Experience in payroll processing and HR advisory services within a government or large organization.
• Strong understanding of HR systems, policies, procedures or employment legislation.
• High level customer service and communication skills, both written and verbal.
• Proficiency in Microsoft Office especially Excel and database tools.

Responsibilities

• Deliver accurate advice on HR policies, pay and allowances, and employment conditions.
• Process payroll transactions and maintain staff records.
• Investigate and resolve payroll discrepancies.
• Consult with staff and managers to resolve sensitive people-related matters.

Skills

Payroll processing

HR advisory services

Customer service

Communication skills

Microsoft Office proficiency

Tools

SAP

Essentials

Excel

Job description

Payroll and Service Liaison Officer – APS 4

Contract Type: Contract / Temp

Location: Government / Local Government

Contact Name:

Contact Phone: [phone]

Date Published: 25-Sep-2025

Job description

Our Federal Government Client is seeking a multiple Payroll and Service Liaison Officers at the APS 4 team to help deliver a nationally consistent centralised advice and support to staff members relating to a broad range of human resource matters including:

• HR policies, guidelines and related support tools
• Pay and allowances
• General employment conditions
• Performance management

This opportunity combines technical payroll processing with advisory responsibilities supporting staff via email, telephone and internal systems. The successful candidates will be working in a rostered working environment to provide a high level of customer service addressing enquiries.

Key position responsibilities

• Deliver responsive accurate advice on HR policies, pay and allowances, employment conditions and performance management
• Process payroll transactions and maintain staff records in accordance with legislation enterprise agreements and audit requirements
• Investigate and resolve payroll discrepancies including overpayments and complex queries
• Consult with staff and managers to resolve sensitive and multifaceted people related matters

Experience and skills

• Experienced in payroll processing and HR advisory services within a government or large-scale organisation
• Strong understanding of HR systems (e.g. SAP & Essentials), policies procedures or employment legislation
• High level customer service and communication skills, both written and verbal
• Proficiency in Microsoft Office especially excel and database tools

Work location, hours and flexibility

• Roles will be in Brisbane CBD (QLD), with the possibility of Robina (QLD) or Burnie (TAS)
• Working hours will be negotiated between 7 am and 7 pm and based on supervision availability
• Working From Home arrangements will be considered after gaining proficiencies across core activities.

How to apply

Due to the nature of this role, this job is open to Australian Citizens only. The successful person must hold or have the ability to obtain a Baseline AGSVA Clearance.

Apply directly or for more information on this role, please email [e-mail]

Calleo is an equal opportunity employer, and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.

Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:

www.linkedin.com/company/calleoresourcing
www.calleo.com.au