Payments Officer

LMG; City of Melbourne; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Hybrid & Flexible Working

12 Days Personal Leave

Wellbeing Support

L&D Programs

Volunteer opportunities

Job summary

LMG is seeking a detail-focused Data Entry & Customer Service Associate to support broker and referrer payment processing in Melbourne. You will enter and reconcile payment data, monitor lender deposits, and respond to inquiries with accuracy and urgency.

This 12-month contract role offers hybrid flexible working in Melbourne, with opportunities to collaborate across the Agreements, Portfolio Maintenance, and Business Analysis teams.

Qualifications

• 2 yrs customer service experience.
• Proficient with customer relationship management systems.
• Excel proficiency and MS Office.
• Strong communication, multitasking, and organisation.

Responsibilities

• Enter and manipulate payment data on operating platforms and payment systems.
• Match lender data to broker data and manage daily reconciliations.
• Process adjustments and respond to broker and referrer inquiries.
• Liaise with lender partners and manage deposits and journals.

Skills

Customer Service

CRM systems

Excel

Data entry

Tools

Google Chrome

Job description

About the role

This role plays a critical part in supporting the business objectives of delivering high quality service to our customers (Broker & Referral Partners). This is achieved through the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.

We live our values in everything we do. Compassion for our customers, doing what we say, being curious and thinking openly, going further together. We’re ambitious, but we keep our feet on the ground, always hungry, always humble, and focused on being the absolute best at what we do. We were proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025!

This is a 12 month contract position.

What you'll do:

1. Data entry to operating platforms & payment system:

• Daily upload & manipulation of commission payment files from Lenders
• Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
• Weekly import to commission payment system of data
• Reconciliation of export from commission payment system
• Daily entry & monitoring of Lender deposits
• Reconciliation of Lender deposits to commission files
• Correct allocation to account receivable journals

3. Support of Broker & Referrer requirements:

• Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards
• Liaising with Lender partners in relation to their policies and customer payment inquiry
• Processing of adjustments upon Broker & Referrer inquiry

4. Knowledge of Panel Lender Schedule:

• Moderate level of understanding of Lender payment policy

What we're looking for:

• 2 yrs Customer Service experience
• Working with customer relationship management systems
• Accounts receivable exposure is preferred but not mandatory
• Basic understanding of lending practices is desirable
• Able to work in a shared open environment
• Positive outlook
• Organised, analytical and principled
• Resilient to change
• Able to multitask
• Ability to "think outside the square"
• Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.
• Enjoy following processes and a structured environment
• Ability to challenge existing ways we do things and looks for opportunities to improve
• Enjoys engaging and collaborating with others and is conscientious
• Microsoft Office suite of programs, particularly excel
• Exposure to Google Chrome for email and document management an advantage
• Accurate data entry while maintaining a sense of urgency
• Being accountable for your own results and the timely performance of tasks within the scope of the position
• Initiative to work autonomously and to request additional tasks
• Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers
• Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations
• Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems
• In addition communication with customers and other teams in the business by phone & email is a critical part of the role
• Managing tasks and work to team priorities
• Understand how individual tasks impact team goals and outputs

What we offer:

Flexibility & Balance:

• Hybrid & Flexible Working: Tailor your work week to suit your lifestyle.

Family & Wellbeing:

• 12 Days Personal Leave: Time off when life happens.
• Wellbeing Support: Access to the Sonder wellbeing app.

Growth & Development:

• L&D Programs: Grow your skillset and advance your career with tailored learning programs.

Community:

• LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
• Paid Volunteer Day: Volunteer with paid time off

Using AI in your application:

At LMG we embrace innovation, and we are comfortable with candidates using AI tools to assist in preparing their application. We encourage you to use these tools to polish your resume but please be mindful that your application should remain an honest representation of your own experience and qualifications. We are keen to get to know your true capabilities and how your specific background aligns with our team, which we will explore further in our conversations and interviews.