Patient Services Officer | Call Centre Bookings

SKG Radiology; Kelmscott; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Discounted staff fees

Time off in lieu

Paid parental leave

Employee Assistance Program

Gym membership discounts

Novated leasing

Rewards program

Job summary

SKG Radiology in Western Australia is seeking a Patient Services Officer to be the first point of contact for patients, GPs and specialists. You will handle telephone and email enquiries, coordinate bookings and provide accurate information with a patients-first attitude.

The role is full-time, 37.5 hours per week with set shifts including weekends, training at Innaloo before moving to the Kelmscott branch, and access to staff benefits such as discounted services, parental leave and an Employee

Qualifications

• Experience in health or medical field preferred.
• A friendly, professional phone manner and strong email communication.
• Excellent written and verbal communication.
• Strong computer literacy and data entry accuracy.

Responsibilities

• Liaise with medical specialists, GPs, patients and public.
• Coordinate bookings via telephone and email.
• Be the first point of contact for inquiries and ensure a welcoming experience.
• Support flexible scheduling across 37.5 hour week including weekends.

Skills

Customer service

Telephone etiquette

Computer literacy

Attention to detail

Interpersonal skills

Job description

About us

SKG Radiology is proudly West Australian and the official supplier of choice for WA’s elite sporting teams; West Coast Eagles, Fremantle Dockers, Perth Wildcats, WACA, Perth Scorchers, Western Force, WA Football, West Australian Ballet, West Coast Fever, AFL Women’s, Perth Lynx, Perth Heat and a number of local football clubs. Established in 1981, SKG Radiology is recognised for its excellence in providing consistent patient care and a wide range of professional services from X-ray to Ultrasound, low-dose CT scans, Interventional Radiology, MRI, EOS Weight Bearing Imaging, Nuclear Medicine & Theranostics. Along with being a part of the Sonic Healthcare Australia Radiology network, our world-leading technology joined with the expertise of our talented staff ensures that SKG Radiology remains at the forefront of diagnostic imaging innovation.

About the role

Our Patient Services team is responsible for liaising with medical specialists, GPs, patients and members of the general public; assisting with everything from general enquiries to the co-ordination of bookings over the telephone and via email.

In the role of Patient Services Officer you will be the first point of contact for people choosing our company and therefore can make or break our reputation hence a welcoming, professional and accurate approach is key. This key department of our business is growing with our main team located in Innaloo. With our current growth we have a new position available located in our Kelmscott branch.

Please note that successful candidates will be required to complete a minimum of 2 weeks training at our Patient Services Innaloo based office upon commencement.

To be considered for this position, we expect you to have:

An understanding that all communication is via the telephone & email with no face to face customer interaction

• Experience within or at a minimum, an interest in, the health and medical field
• A consistent Patients First focus
• Exceptional customer service skills
• A polite phone manner
• A high degree of computer literacy
• A keen attention to detail
• A warm approach with the ability to converse with people from diverse social and cultural backgrounds

This is a full time position working a 37.5 hour week.

Due to the nature of the position, flexibility is key as shift start and finish times will be variable and include weekend shifts. Currently the department operates between 07.45am and 5.15pm and hence 7.5hr shifts are worked within these hours. Shifts are rotated amongst the team so that everyone can enjoy a variety of working hours.

Working with SKG Radiology

At SKG, we are dedicated to being an employer of choice by promoting a positive and caring work environment for our employees. We provide:

• Discounted fees on SKG services for staff and family members
• Job stability with SKG currently in its 45th year!
• Ability to accrue Time off in Lieu
• Paid parental leave policy
• Commitment to your health and well-being, providing access to an Employee Assistance Program
• Access to a discounted rate with 2 prominent corporate health funds
• Access to discounted gym membership via Fitness Passport
• FLARE employee benefits & discounts program including novated leasing
• Rewards and Recognition program

Interested?

If you are then so are we!

Please follow the prompts to apply via our recruitment platform HumanForce Talent available via our company website.

Applications close Monday 28 September 2026 however due to the need to commence filling these vacancies immediately, the recruitment process of screening applications and arranging interviews may commence before the closing date so please don’t delay your submission.