Patient Services Assistant (Level 2), Emergency Department

Barwon Health; Geelong; On-site; AUD 52,000 - 68,000; Full time

Job summary

Barwon Health offers permanent part‑time and full‑time positions for Patient Services Assistants (PSA) at Barwon Health. The PSA helps maintain cleanliness and hygiene across wards and supports nursing staff with mobility, transport and ward services.

Successful applicants will hold a Certificate III in Health Services Assistance, a Food Handlers Certificate, and demonstrate service orientation, attention to detail, and physical fitness to lift and move items in a busy hospital environment.

Qualifications

• Certificate III in Health Services Assistance required.
• Food Handlers Certificate required.
• Service oriented with attention to method and detail.
• Neat personal presentation and ability to read/write English.
• Physical ability to lift, push and move heavy items and walk long distances.

Responsibilities

• Maintain high standards of environmental cleaning and hygiene across wards, patient areas and general spaces.
• Assist with patient mobility and transport within the hospital.
• Provide ward support: restocking supplies, managing linen and waste, equipment checks.
• Assist with food and beverage services including meal delivery and pantry replenishment.
• Transport patients and clinical items safely between wards and departments.
• Participate in emergency responses and work within a multidisciplinary team.

Skills

Service orientation

Attention to detail

English literacy

Physical fitness

Education

Certificate III in Health Services Assistance

Food Handlers Certificate

Job description

Employment Type -Permanent Part Time; Permanent Full Time

Job Category-Environmental Services -Patient Services Assistant Level 2

• Grow your skills at an organisation invested in your long‑term development
• Enhance your career with the largest regional healthcare service in Victoria
• Multiple permanent part‑time and full‑time opportunities available

About the role

The Patient Services Assistant (PSA) is responsible for ensuring a high standard of cleanliness and hygiene is maintained throughout all areas of the ward/ department, especially in patient areas. The PSA is an integral member of the hospital team, assisting and supporting the nursing and clinical staff, completing the five functions being Cleaning & Housekeeping, Food & Beverage, Transport & Couriering, Ward Support and Patient Support.

Key Responsibilities

• Maintain high standards of environmental cleaning and housekeeping across wards, patient areas, and general hospital spaces, ensuring infection control and hygiene requirements are met.
• Support patient care by assisting with patient mobility, lifting, positioning, and transport within the hospital.
• Provide ward support services including restocking supplies, managing linen and waste, checking equipment (e.g. oxygen cylinders), and maintaining ward readiness.
• Assist with food and beverage services including meal delivery, food order checks, and replenishing pantry and refrigerator supplies.
• Transport patients, equipment, specimens, and clinical items safely between wards and departments.
• Contribute to a safe and collaborative environment by participating in emergency responses, following safety and information management policies, and working effectively within a multidisciplinary team

What we’re looking for

• Certificate III in Health Services Assistance.
• Food Handlers Certificate
• Service orientated with attention to method and application to detail
• Neat personal presentation, hygiene and the ability to read and write English
• Physical ability to lift, push and move heavy items and walk long distances as part of daily duties

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Additional information

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

Shortlisting may commence prior to the closing date - early applications are encouraged.