Patient Services Admin – Immunisation & Outpatients

Children's Health Queensland Hospital and Health Service; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional growth

Salary packaging

Wellness program

Work-life balance

Annual pay increases

Job summary

Children's Health Queensland Hospital and Health Service is seeking an Administrative Support Officer to provide efficient booking services and support patient flow within a busy hospital, delivering high-quality customer service to families and clinicians.

You will handle waitlist management, appointment bookings, data entry in patient information and billing systems, and liaise with departments to ensure resources and policies are followed, contributing to a positive patient experience.

Qualifications

• Customer-focused service delivery to patients and families.
• Clear and confident communication with parents, patients and staff.
• Ability to work with minimal supervision and meet deadlines.

Responsibilities

• Greet patients and families and respond to needs.
• Provide professional telephone service.
• Give directions and advice regarding locations of services within the facility.
• Maintain data accuracy in patient information and billing systems.
• Manage waitlisting, appointments, cancellations, and rescheduling.
• Coordinate with departments to ensure resources are available.

Skills

Customer focus

Telephone etiquette

Communication skills

Autonomy

Tools

Patient information systems

Billing systems

Data integrity checks

Job description

Children's Health Queensland Hospital and Health Service is seeking an Administrative Support Officer to provide efficient booking services and support patient flow within a busy hospital, delivering high-quality customer service to families and clinicians.

You will handle waitlist management, appointment bookings, data entry in patient information and billing systems, and liaise with departments to ensure resources and policies are followed, contributing to a positive patient experience.