Patient Liaison Officer

The Royal Melbourne Hospital; Melbourne; Sur place; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $12,000 tax-adv

Annual leave

Résumé du poste

The Royal Melbourne Hospital in Melbourne is seeking a Patient Liaison Officer to support patients and clinical teams across RMH in navigating private and compensable admission options. You will work within Revenue Services to provide clear information that informs financial consent while identifying revenue opportunities.

The role involves building relationships with hospital staff and supporting PLO colleagues, with a 7-day rotating roster and roaming service across wards and Emergency

Qualifications

• Adaptable and collaborative in fast-paced environments.
• Team player willing to improve and challenge the current state.
• Ability to analyse and solve problems when interpreting data.
• High level interpersonal and communication skills with a wide range of internal and external groups.

Responsabilités

• Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
• Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status.
• Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across RMH sites as required.
• Participating in continuous improvement projects and playing a role in developing the Patient Liaison function.
• Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED

Connaissances

Interpersonal communication

Analytical thinking

Team player

Adaptable

Problem solving

Description du poste

The Royal Melbourne Hospital is one of Australia’s leading public healthcare providers. Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

Patient Liaison Officer

• Full time on going position | 80 hours per fortnight
• Grade 2 (HS2) + Super + Salary Packaging + Weekend Penalties + Annual Increment
• Generous salary packaging | 5 weeks annual leave | Monthly ADO

As a Patient Liaison Officer, you will support patients and clinical teams across the Royal Melbourne Hospital to navigate private and compensable admission options. Working within Revenue Services, you will provide clear information and support informed financial consent, while contributing to the timely and accurate identification and capture of revenue.

You will build effective relationships with clinical and administrative teams and provide a visible Patient Liaison service across the hospital. You will also support administrative functions at Elizabeth Street or Royal Park Campus and provide assistance to PLO colleagues as required.

This role works across a 7-day rotating roster and provides a roaming service across the Wards and Emergency Department.

Key Accountabilities

• Timely and appropriate classification of patients with eligible health funds or third party cover (eg: TAC & Workcover).
• Approaching Medicare Ineligible Patients (Overseas Visitors) to identify insurance status
• Working collaboratively with other Revenue Services workstreams (Billing, Collections and Cashiers) and be co-located across all RMH sites as required.
• Participating in continuous improvement projects and playing a role in developing the Patient Liaison function.
• Being available weekends on a rotating roster to provide a roaming PLO service across wards and ED

About You

• An adaptable, and collaborative individual who thrives in a fast-paced environment
• A team player, who is willing to continuously improve and challenge the current state
• Ability to analyse and problem solve when interpreting data
• High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
• Experience with funding models within the public hospital setting

Benefits Of Working At RMH

• Meaningful Work Make a real difference in the lives of patients, families and our community.
• Career Growth Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Please note: This position is for applicants only. We do not accept applications from recruitment agencies or third-party representatives.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities, and identities to apply to our vacancies, and will consider adjustments to support such applications.