Patient Experience Officer (Identified) (Cairns)

Health; Cairns Regional; Hybrid; AUD 112,000 - 121,000; Full time

Job summary

Queensland Health in Cairns is seeking a Patient Experience Officer (Identified) to provide administrative and in-person support to First Nations patients at Cairns Hospital. The role coordinates access to planned care, links services, and collaborates with healthcare providers to deliver culturally responsive care across the Torres and Cape and Cairns & Hinterland regions.

As an Identified role under the Anti-Discrimination Act, the incumbent will work within Torres and Cape HHS to enhance

Responsibilities

• Providing administrative and in-person support to First Nations patients attending Cairns Hospital.
• Helping patients access planned care through effective coordination, service linkage and collaboration with healthcare providers and support services.

Job description

# Patient Experience Officer (Identified) (Cairns)**Queensland Health** (Organisation site) Cairns### Join Our Mob - Supporting Patients, Strengthening Communities, Improving Health Outcomes.### #CareerUpHere## Job details| | || --- | --- || Position status | Fixed Term Temporary || Position type | Full-time || Occupational group | Administration || Classification | AO5 || Workplace Location | Cairns region,Far North Qld || Job ad reference | QLD/TC691503 || Closing date | 02-Oct-2026 || Fortnightly salary | $4292.70 - $4670.60 || Job duration | Various periods of leave over 12-month period || Contact person | Pauline Moorcroft || Contact details | [phone] Access the National Relay Service |**Patient Experience Officer (Identified) | Cairns****Temporary Full-Time for various periods of leave relief over the next 12 months**Ready for a meaningful role that starts with a yarn? Pauline Moorcroft, [phone] would love to hear your story and answer any questions you may have about the role.**Tell me more...**You will be providing administrative and in-person support to First Nations patients attending Cairns Hospital, helping them access planned care through effective coordination, service linkage and collaboration with healthcare providers and support services. By bringing together clinical and administrative teams, the CCSC delivers culturally responsive care coordination that improves access to care, enhances patient experiences and supports better health outcomes across the Torres and Cape and Cairns and Hinterland regions.**Identified Role:** Under Section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.**Professional and personal motivators!**As a professional working within Torres and Cape HHS, your role in enhancing both staff and patient experiences is invaluable.You'll work in diverse and supportive environments that offer attractive lifestyle opportunities and experiences and enable you to make a valuable contribution in small communities. These communities will help you grow, connect, learn and create life-defining experiences that will shape who you are as a health professional and a person.**Torres and Cape will give you a career with purpose, plus excellent benefits and allowances;*** Base salary comprising between $4,292.70 - $4,670.60 per fortnight* Workplace benefits | Torres and Cape Hospital and Health Service* Employer superannuation contribution of 12.75%* Salary and benefits | Careers (health.qld.gov.au)* 17.5% loading on annual leave**Living within the Torres and Cape region means you will be able to enjoy:*** Immersing yourself in nature, from the outback to tropical rainforests, coral reefs and extraordinary landscapes.* Short commute to work, allowing greater work/life balance* Rich Indigenous Culture**Imagine yourself here?** Find out about Torres and Cape HHS and the Torres Strait and Cooktown and Cape York regions on the Tropical North Queensland website.Follow us - Facebook | Instagram | LinkedIn**Discover more** by reading the role description attached**.****Torres and Cape HHS Values** **- Courage | Accountability | Respect | Engage****How do I apply?** Applications should be submitted ONLINE via the Smart Jobs and Careers website.*Please no unsolicited resumes from recruitment agencies.*## Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.Please download the Role Description for your future reference.Please do NOT upload zipped files, pdfs created through MS Word 2007, tagged pdfs or protected documents. Accepted files: gif, bmp, png, rtf, txt, doc and docx.## DocumentsBefore applying for this vacancy please ensure you read the documents below.* 1 TCHHS Applicant Information Pack (PDF) 2 Map Info (PDF) TC691503\\_Job Description (PDF)