Patient Experience Officer (Identified)

Torres and Cape Hospital and Health Service; Cairns Regional; On-site; AUD 112,000 - 121,000; Full time

Benefits offered by this job

Employer superannuation 12.75%

Annual leave loading 17.5%

Job summary

Torres and Cape Hospital and Health Service is offering a temporary full-time role based in Cairns to support First Nations patients attending Cairns Hospital. You will coordinate access to planned care, linking clinical and administrative teams to deliver culturally responsive care coordination.

The role emphasizes collaboration with healthcare providers and support services to improve patient experiences and health outcomes across the Torres and Cape and Cairns regions.

Qualifications

• Provide administrative support to First Nations patients attending Cairns Hospital.
• Coordinate access to planned care through effective linkage with healthcare providers.

Responsibilities

• Provide administrative and in-person support to First Nations patients attending Cairns Hospital.
• Coordinate care planning and service linkage across teams.
• Collaborate with healthcare providers and support services to improve patient access and experience.

Skills

Administrative skills

Coordination

In-person support

Communication

Job description

Torres and Cape Hospital and Health Service - Cairns QLD

Temporary Full-Time for various periods of leave relief over the next 12 months

Ready for a meaningful role that starts with a yarn? Pauline Moorcroft, (07) 4226 1*** would love to hear your story and answer any questions you may have about the role.

Tell me more...

You will be providing administrative and in-person support to First Nations patients attending Cairns Hospital, helping them access planned care through effective coordination, service linkage and collaboration with healthcare providers and support services. By bringing together clinical and administrative teams, the CCSC delivers culturally responsive care coordination that improves access to care, enhances patient experiences and supports better health outcomes across the Torres and Cape and Cairns and Hinterland regions.

Identified Role: Under Section 25 of the Anti-Discrimination Act 1991 (Qld), it is a genuine occupational requirement for the incumbent to be Indigenous to the Aboriginal or Torres Strait Islander Community.

Professional and personal motivators!

As a professional working within Torres and Cape HHS, your role in enhancing both staff and patient experiences is invaluable.

You'll work in diverse and supportive environments that offer attractive lifestyle opportunities and experiences and enable you to make a valuable contribution in small communities. These communities will help you grow, connect, learn and create life-defining experiences that will shape who you are as a health professional and a person.

Torres and Cape will give you a career with purpose, plus excellent benefits and allowances;

• Base salary comprising between $4,292.70 - $4,670.60 per fortnight
• Workplace benefits | Torres and Cape Hospital and Health Service
• Employer superannuation contribution of 12.75%
• Salary and benefits | Careers (health.qld.gov.au)
• 17.5% loading on annual leave

Living within the Torres and Cape region means you will be able to enjoy:

• Immersing yourself in nature, from the outback to tropical rainforests, coral reefs and extraordinary landscapes.
• Short commute to work, allowing greater work/life balance

Imagine yourself here? Find out aboutTorres and Cape HHSand theTorres StraitandCooktown and Cape Yorkregions on the Tropical North Queensland website.

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Discover more by reading the role description attached.

Torres and Cape HHS Values - Courage | Accountability | Respect | Engage