Patient Experience Coordinator – Fertility Care

Genea; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Glow

Learning and development

Certified Family Friendly workplace 25

Job summary

Genea is seeking a Care Coordinator to join our Australia-wide team on a full-time basis. You will own non-clinical aspects of patients' treatment, personalize care and support their fertility journey.

As the main point of contact, you will onboard new patients, coordinate appointments, answer questions and maintain accurate records in our systems, contributing to exceptional patient experience and loyalty.

Responsibilities

• Exceptional customer service
• Onboarding new patients by booking all appointments required for them to get started with treatment, providing them with an overview of what their timeline to treatment will look like, making their first interaction with Genea as seamless as possible.
• Serving as the main point of contact for patients throughout their fertility journey, coordinating and working closely with other departments to ensure the patients have all of the information they need.
• Conducting follow-ups to ensure patient satisfaction, address any concerns, and foster loyalty with the patient.
• Perform in-depth financial consultations with our patients to ensure they have a complete understanding of the cost of treatment.
• Referring and follow up of any clinical queries with the appropriate departments
• Maintain patient records in our electronic medical records system and CRM system.
• This role would suit a customer service and administration allrounder - someone who genuinely enjoys working as part of a team and helping people.
• You will be flexible, proactive and organised - strong PC skills are a must and you will enjoy working with new technologies.

Job description

Genea is seeking a Care Coordinator to join our Australia-wide team on a full-time basis. You will own non-clinical aspects of patients' treatment, personalize care and support their fertility journey.

As the main point of contact, you will onboard new patients, coordinate appointments, answer questions and maintain accurate records in our systems, contributing to exceptional patient experience and loyalty.