Patient Experience Advocate - ED Waiting Room (Part-Time)

South Western Sydney Local Health District; Sydney; On-site; AUD 56,000 - 59,000; Part time

Benefits offered by this job

12% superannuation

Salary packaging

Annual leave with 17.5% leave loading

One extra day off each month

Job summary

South Western Sydney Local Health District is seeking a Patient Experience Officer at Liverpool Hospital to enhance patient and carer communication in the Emergency Department waiting area. You will focus on delivering a welcoming, patient-centered experience and supporting clinical teams in coordinating communications.

The role targets exceptional customer service, resilience, and the ability to manage fast-paced priorities while working both with patients and multidisciplinary staff.

Qualifications

• Provide examples of handling difficult customer or patient concerns in a busy environment.
• Demonstrate experience identifying service improvements and measuring impact.
• Strong communication with patients, carers and clinical teams.

Responsibilities

• Coordinate patient and carer communication in the ED waiting room.
• Enhance patient and carer communication with clinical staff.
• Ensure timely, respectful and compassionate service delivery.

Skills

Customer service

Communication

Relationship building

Adaptability

Independence

Job description

South Western Sydney Local Health District is seeking a Patient Experience Officer at Liverpool Hospital to enhance patient and carer communication in the Emergency Department waiting area. You will focus on delivering a welcoming, patient-centered experience and supporting clinical teams in coordinating communications.

The role targets exceptional customer service, resilience, and the ability to manage fast-paced priorities while working both with patients and multidisciplinary staff.