Patient Experience & Access Coordinator – Part-Time

Royal Victorian Eye and Ear Hospital; City of Melbourne; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Salary packaging

Subsidised car parking

Equal opportunity employer

Job summary

Royal Victorian Eye and Ear Hospital in East Melbourne is seeking a part-time Administrative Support Officer to join the Patient Services and Access team. You will play a key role in guiding patients from referral to appointment and ensuring a smooth, person-centred journey.

Responsibilities include accurate referral entry and waitlisting, appointment scheduling, handling inquiries from patients, carers and referrers, and frontline support across outpatient clinics, while supporting data

Qualifications

• Experience in a healthcare reception or administrative role preferred.
• Strong data entry and accuracy skills.
• Excellent communication with patients and referrers.

Responsibilities

• Accurate referral entry and waitlisting.
• Appointment scheduling for outpatient clinics.
• Respond to enquiries from patients, carers and referrers.
• Frontline support across all outpatient areas.
• Support data accuracy and service efficiency.

Skills

Customer service

Data entry

Telephone handling

Organisational skills

Interpersonal skills

Tools

Microsoft Office

Clinic scheduling software

Job description

Royal Victorian Eye and Ear Hospital in East Melbourne is seeking a part-time Administrative Support Officer to join the Patient Services and Access team. You will play a key role in guiding patients from referral to appointment and ensuring a smooth, person-centred journey.

Responsibilities include accurate referral entry and waitlisting, appointment scheduling, handling inquiries from patients, carers and referrers, and frontline support across outpatient clinics, while supporting data