Outpatient Services Coordinator

The Royal Melbourne Hospital; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Meaningful Work

Career Growth

Supportive Culture

Innovation

World-Class Excellence

Salary packaging

Leave entitlements

Parkville Precinct

Job summary

The Royal Melbourne Hospital is seeking an organised administrator to join the Specialist Clinics team in Melbourne. You will help patients navigate outpatient care by coordinating appointments, processing referrals, and handling enquiries with professionalism and empathy.

You will deliver high-quality customer service across face-to-face, telephone and online interactions, maintain accurate patient information, and support clinicians in a fast-paced public health setting.

Qualifications

• Experience in patient-facing administration.
• Strong computer and keyboard skills, with accuracy.
• Ability to prioritise and manage multiple tasks in a busy environment.
• Collaborative approach with diverse colleagues across the health service.

Responsibilities

• Deliver high standard of customer service across face-to-face, telephone and online interactions.
• Support patients and clinicians with a range of administrative requirements.
• Register, process and maintain accurate referral and patient information.
• Coordinate appointments and contribute to effective waitlist management and auditing.
• Respond to enquiries, including through HealthHub.
• Maintain accurate data entry and documentation.
• Work within policies for referral management in Victorian public health services.

Skills

Customer service

Communication skills

Attention to detail

Prioritisation & multitasking

Team collaboration

Tools

HealthHub

Patient data entry systems

Job description

The Royal Melbourne Hospital is seeking an organised administrator to join the Specialist Clinics team in Melbourne. You will help patients navigate outpatient care by coordinating appointments, processing referrals, and handling enquiries with professionalism and empathy.

You will deliver high-quality customer service across face-to-face, telephone and online interactions, maintain accurate patient information, and support clinicians in a fast-paced public health setting.