Patient Access Officer - Primary Care

Oral Health Victoria (formerly Dental Health Services Victoria); City of Melbourne; On-site; AUD 60,000 - 71,000; Full time

Benefits offered by this job

Salary packaging up to $9,010 p.a.

Meal entertainment up to $2,650 p.a.

Job summary

Oral Health Victoria invites applications for the role of Patient Access Officer at the Royal Dental Hospital of Melbourne. You will support the patient journey with front-desk care, bookings, registrations, and frontline customer service to ensure a smooth experience for every visit.

Ideal candidates have health administration experience, strong MS Office skills, and demonstrated communication, time management and attention to detail.

Qualifications

• Health administration experience is desirable.
• Experience in managing front desk, calls and payments.
• Customer service and conflict resolution skills.
• MS Office and computer literacy skills.
• Proficiency in verbal and written communication.
• Time management.
• Attention to detail.
• Previous experience as a Dental Assistant would be highly regarded.

Responsibilities

• Provide patient centered care to deliver high-quality customer service to our patients.
• Respond and resolve customer complaints efficiently, escalating when required.
• Provide administrative services across the entire patient experience to support patient access to services.
• Greet and check in patients for their appointment and complete registration and documentation requirements.
• Provide relevant patient information and associated fees.
• Take inbound calls (book & reschedule appointments, conduct emergency triage, enquires).
• Make outbound calls to book & reschedule appointments.
• Book interpreters, as required.
• Respond to patient queries (email/webchat).
• Provide ad-hoc patient related administration support to clinicians and other stakeholders.

Skills

Health administration

Front desk management

Customer service

Conflict resolution

Verbal communication

Written communication

Time management

Attention to detail

Dental Assistant experience

Education

Tools

MS Office

Job description

• Ongoing, Full Time / Part-Time opportunity
• $30.76 per hour + 12% super (+ up to $9,010 salary packaging per annum)
• Your work will support Victorians better their oral health

• Ongoing, Full Time / Part-Time opportunity
• $30.76 per hour + 12% super (+ up to $9,010 salary packaging per annum)
• Your work will support Victorians better their oral health

About Oral Health Victoria

At Oral Health Victoria (OHV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?

About The Role

We are seeking Patient Access Officers to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Officer supports the administrative function at the Royal Dental Hospital of Melbourne (RDHM). This role provides administrative support to the Primary Care Team at RDHM. This role is customer facing, providing exemplary customer service to patients in preparation for their appointment and providing an outstanding patient experience.

Key Responsibilities Include

• Provide patient centered care to deliver high-quality customer service to our patients
• Respond and resolve customer complaints efficiently, escalating when required.
• Provide administrative services across the entire patient experience to support patient access to services. The role encompasses front and back desk duties to support the patient experience.
• Greet and check in patients for their appointment and complete registration and documentation requirements
• Provide relevant patient information and associated fees
• Take inbound calls (book & reschedule appointments, conduct emergency triage, enquires)
• Make outbound calls to book & reschedule appointments
• Book interpreters, as required
• Respond to patient queries (email/webchat)
• Provide ad-hoc patient related administration support to clinicians and other stakeholders

For a full list of duties, click here for the position description.

About You

• Health administration experience is desirable.
• Experience in managing front desk, calls and payments.
• Customer service and conflict resolution skills.
• MS Office and computer literacy skills.
• Proficiency in verbal and written communication.
• Time management.
• Attention to detail.

Previous experience as a Dental Assistant would be highly regarded.

Why work at OHV?

• It’s the people who make the difference at OHV! Join a friendly and collaborative team in a supportive and dynamic setting.
• Salary Packaging: You can use up to $9,010 per year of your pre-tax income for a range of everyday items and expenses and up to a further $2,650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend!
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
• Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
• Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
• Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.

Applications close: Friday, 9th October 2026

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all OHV employees) to be vaccinated for COVID-19.