Patient Access & Administration Lead

O-health; Albury City; Hybrid; AUD 40,000 - 64,000; Part time

Job summary

O-health in Australia is seeking a Patient Access & Administration Manager to lead the A-team, develop people, improve systems and help patients access care. This part-time leadership role is 30 hours per week, with authority to shape the department and report to the Business Operations Manager.

The role requires experience managing teams in busy service environments, coaching staff, setting clear expectations, and owning outcomes.

Qualifications

• Experience leading and developing a team in a busy service environment.
• Skilled in coaching, feedback and performance management.
• Ability to manage rosters and operational coverage.
• Strong patient or customer-service background.
• Experience with practice-management software.

Responsibilities

• Lead the Patient Access & Administration team and drive performance.
• Oversee rostering, coverage, training and process improvements.
• Ensure accurate administration and service delivery to patients.
• Collaborate with clinical and operations leadership.

Skills

Team leadership

Coaching

Roster management

Patient service

Practice-management software

Stakeholder communication

Tools

Practice-management software

Booking systems

Job description

O-health in Australia is seeking a Patient Access & Administration Manager to lead the A-team, develop people, improve systems and help patients access care. This part-time leadership role is 30 hours per week, with authority to shape the department and report to the Business Operations Manager.

The role requires experience managing teams in busy service environments, coaching staff, setting clear expectations, and owning outcomes.